Shay Barton
Long Beach
Summary
Passionate about building effective relationships and providing exceptional customer service. Self-motivated entrepreneur with problem-solving mindset, excellent negotiation skills and strong attention to detail. Successfully trained and developed career paths for numerous supervisors, managers and district managers throughout career Consistently produced top results utilizes hands-on management style which results in trust and respect from staff. Presents a professional and positive leadership image works well independently and or as part of a cooperative team.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Furniture Manager
Crate and Barrel
07.2022 - Current
- Collaborated with store management to develop sales goals and initiatives for the furniture department.
- Coordinated closely with interior designers or contractors working on behalf of clients to ensure smooth delivery and installation of furniture items.
- Handled customer complaints professionally, resolving issues promptly to maintain high levels of satisfaction among clientele.
- Evaluated employee performance regularly, offering constructive feedback for improvement opportunities as needed.
- Enhanced customer satisfaction by providing excellent service and product knowledge in the furniture department.
- Assisted customers in selecting appropriate products based on their needs, preferences, and budget constraints.
Real Estate Agent
Compass
02.2017 - 12.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
District Manager
Brighton Collectibles
09.2006 - 08.2015
- Home office District Manager responsible for 20 stores in two states; volume range from 1.3 to 2.2 million with a total of 180 employees
- Review operational records and reports to project sales and determine profitability
- Created, implemented and forecast all monthly sales plans for each location
- Prepare budgets and approve budget expenditures
- Instrumental in community involvement driving philanthropic initiatives which result in client recognition, profitability and company branding
- Developed training programs for managers; specifically, instrumental in training the company's District Manager, Store Managers and Assistants in effective coaching, building teams and how to build relationships through personal client service
- Coordinated and hosted VIP events and client recognition parties for upwards of 200 clients
Area Sales Director
Discovery Channel
05.2001 - 02.2006
- Promoted from District Manager to Area Sales Director, responsible for one other district manager with 12 stores while managing 13
- Increased sales budget by 15%, achieved status of #1 District Manager for three consecutive years
- Interacted closely with buyers and vendors on ordering focused merchandise for each store location according to previous sales and demographics
- Conducted site surveys and determined demographics for future expansion; opened eight new locations
- Selected to liquidate the West Coast division of 170 stores during the closing of the company
District Manager / West
Store of Knowledge
01.2003 - 01.2006
- Directed operations for 11 stores throughout Los Angeles, San Diego and Arizona
- Managed store functions, recruiting and developing supervisory personnel
- District held the highest average sale per company
- Authored a training manual for human resource and operational policies for the holidays
Store Manager / Area Manager
Warner Bros. Studio Stores
01.1999 - 01.2003
- Managed both the Corporate Flagship and District Manager Home Store locations
- 8.2 Million in volume
- 260 employees
- Directed the weekly visual guideline set-ups and weekly WBSS president and merchandising walk-through sessions
- Oversaw district store locations and trained all Southern California store managers
- Selected and received recognition for outstanding performance levels
- Implemented on-site WBSS International Training Programs in Taiwan, Hong Kong, and Singapore; coaching the international teams on customer service and visual presentation
Education
Bachelor of Arts - Liberal Arts
University of California Los Angeles
Los Angeles, CaliforniaAssociate of Science - Business
Valley College
Los Angeles, CaliforniaSkills
- Marketing
- Critical thinking
- Customer service skills
- Collaboration talent
- Problem Solving
- Time Management
- Communication skills/Public speaking
- Leadership Experience
Certification
Real Estate License, DRE # 02024030
References
References available upon request.
Timeline
Furniture Manager
Crate and Barrel
07.2022 - Current
Real Estate Agent
Compass
02.2017 - 12.2023
District Manager
Brighton Collectibles
09.2006 - 08.2015
District Manager / West
Store of Knowledge
01.2003 - 01.2006
Area Sales Director
Discovery Channel
05.2001 - 02.2006
Store Manager / Area Manager
Warner Bros. Studio Stores
01.1999 - 01.2003
Associate of Science - Business
Valley College
Bachelor of Arts - Liberal Arts
University of California Los Angeles
Similar Profiles
Richard FisherRichard Fisher
Director of Operations at Crate and BarrelDirector of Operations at Crate and Barrel
Patrick ShawPatrick Shaw
Leader, Store Visuals and Design at Crate and BarrelLeader, Store Visuals and Design at Crate and Barrel
Jose PalmaJose Palma
Sales Associate at Crate and BarrelSales Associate at Crate and Barrel
Jessica AnguianoJessica Anguiano
Associate Merchandise Planner at Crate and BarrelAssociate Merchandise Planner at Crate and Barrel
Angelo Daniel JaureguiAngelo Daniel Jauregui
Diesel Technician at Inland KenworthDiesel Technician at Inland Kenworth