Summary
Overview
Work History
Education
Skills
Summary Of Abilities
Affiliations
References
Timeline
Generic

Shay Chalfant

Surprise,AZ

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

22
22
years of professional experience

Work History

Director of Operations

Maranatha Tours Inc.
Phoenix, AZ
04.2014 - Current
  • Worked closely with Sales and Marketing departments to generate customer-centric content, resulting in significant business growth.
  • Managed the successful implementation of innovative technology solutions to optimize operational efficiency.
  • Utilized negotiation skills and relationship building techniques to secure optimal group contracts from Airlines
  • Assisted in the development and delivery of training sessions for newly hired Operations team members, emphasizing the importance of following established best practices.

Accounting Manager

Maranatha Tours Inc.
Phoenix, AZ
05.2012 - 03.2014
  • Ensured accurate handling of incoming Accounts Receivable from multiple sources. Processed client Accounts Payable for overpayments and cancellations
  • Handled monthly bank reconciliation and executed bi-monthly payroll tasks.

Group Operations Manager

Maranatha Tours Inc.
Phoenix, AZ
07.2007 - 11.2010
  • Provided supervision to operations personnel to guarantee correct execution of all responsibilities on group needs.
  • Facilitated seamless communication and coordination with international counterparts to ensure tour's fulfillment of requirements, audio-visual equipment availability, and specific assistance needs.

Travel Counselor

American Express Travel
Phoenix, AZ
07.2005 - 07.2007
  • Contributed to the Employee Satisfaction Team while providing backup assistance to multiple other teams as necessary
  • Assisted in the seamless transfer of multiple accounts to a different office for servicing. Oversaw completion of all SAT and Correx forms, development of agent training materials, verification of account details, and rigorous testing of applications. Conducted thorough training sessions for the new team at the relocated site.

VIP Chairperson

Prescott Air Fair Association (Volunteer)
Prescott, AZ
02.2005 - 10.2005
  • Managed logistics and arrangements for hotel rooms, car rentals, and transportation for speakers, air show pilots, and crew.
  • Coordinated and set up pre-show dinner and VIP tent on event day. Coordinated event logistics including invitations, venue, catering, decor, and AV equipment

Office Manager-SKYschool

& Charter Manager-Air Grand Canyon
Prescott, AZ
08.2004 - 07.2005
  • Assisted in the re-vamp of pricing and quoting structure for aircraft charter inquiries, establishing myself as the main point of contact.
  • Handled responsibilities such as quoting, booking, and coordinating all aspects of aircraft charters. Assisted with marketing initiatives while also administering the pilot drug program when required. Ensured efficient management of the aircraft rental dispatch counter through effective staffing practices and procurement of essential supplies.

Travel Counselor

American Express One
Phoenix, AZ
02.2003 - 08.2004
  • Acted as Lead Agent, supporting the onboarding process of new accounts and delivering comprehensive account training to all agents. Devised and executed effective procedures to streamline agent workflow on a daily basis.
  • Took charge as Team Leader of the Employee Satisfaction Team, overseeing the planning and execution of quarterly team meetings and monthly group meetings. Orchestrated engaging team building activities, along with organizing various holiday and diversity events throughout the year.

Director of Guest Services

Polar Ice Peoria
Peoria, AZ
02.2002 - 02.2003
  • Conducted interviews and managed staffing and scheduling for receptionists, party pros, and redemption personnel.
  • Applied zip code analysis insights to strategically focus marketing endeavors on high-potential regions, leading to increased sales revenue. Successfully devised and executed promotional campaigns and advertisements across all business segments.

Education

Bachelor of Science in Business Management & Human Resource Management -

University of Phoenix
01.2016

Skills

  • Effective Communication
  • Customer Service
  • Professionalism
  • Analytical Thinking
  • Multitasking
  • Adaptability
  • Time Management
  • Problem-Solving

Summary Of Abilities

Office Skills: Background in operating general office equipment and programs including but not limited to 5 line phone system, Microsoft Office (Word ,Excel, Outlook, Access), Act – CRM system , FileMaker Pro – Database System), Adobe Software ( InDesign, Acrobat Pro) Cougar Mountain Accounting, Kronos, Sabre – Travel System, Worldspan – Travel System, Gateway – Travel System, UPS, USPS, FedEx online and other various Internet functions.

Affiliations

  • Learning. I always have a few books going.
  • Traveling. Seeing the world and learning about new culture
  • Family. I spend my free time with my family playing games and watching movies.

References

References available upon request.

Timeline

Director of Operations

Maranatha Tours Inc.
04.2014 - Current

Accounting Manager

Maranatha Tours Inc.
05.2012 - 03.2014

Group Operations Manager

Maranatha Tours Inc.
07.2007 - 11.2010

Travel Counselor

American Express Travel
07.2005 - 07.2007

VIP Chairperson

Prescott Air Fair Association (Volunteer)
02.2005 - 10.2005

Office Manager-SKYschool

& Charter Manager-Air Grand Canyon
08.2004 - 07.2005

Travel Counselor

American Express One
02.2003 - 08.2004

Director of Guest Services

Polar Ice Peoria
02.2002 - 02.2003

Bachelor of Science in Business Management & Human Resource Management -

University of Phoenix

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Shay Chalfant