Shay Christiansen

Took time away from my professional career to raise my daughters and manage the household. Savvy business professional eager for a new challenge and looking for a full-time role to apply all my past experience.

• Managed schedules for 3 daughters (Ages 5, 7, 9)
• Professional Skills: Crisis Management, Multitasking, Communication, Time Management, Problem Solving
• Career Development: Salesforce Trailblazer Academy

Cliff specializes in interpreting the American cookbook for a new generation — sushi from Los Angeles, pastas from our urban cores, sandwiches as diverse as our homes, and steak from the Heartland. Our bar features hand-crafted classics and the best of the new mixology.

• Developed and delivered training programs on sales techniques, menu knowledge, and customer service for a team of 30+.
• Utilized various training methods including role-playing, interactive workshops, and online modules to engage learners and drive performance improvements
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and professionally
• Mentored and coached new trainers to promote professional growth and improve training delivery techniques
• Monitored and evaluated training program effectiveness, making adjustments as necessary to ensure objectives were met

• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Utilized effective communication techniques to support server learning and comprehension.
• Assisted in new server onboarding and orientation to cultivate seamless transitions.
• Applied comprehensive knowledge of wine and beer to increase ASP.

Parsons Behle & Latimer offers the resources and capabilities of a large and diverse firm, coupled with the highest levels of accessibility and responsiveness. With more than 190 attorneys, the firm offers businesses a depth and a range of experience in the areas of: Banking; and Finance, Corporate; Energy; Employment and Labor; Trusts, Wills and Estate Planning ; Government Relations; Healthcare; Intellectual Property; Litigation; Natural Resources; Real Estate; and Tax law. Headquartered in Salt Lake City since 1882, Parsons has offices in Boise and Idaho Falls, Idaho; , Helena and Missoula, Montana; Lehi and Park City, Utah and Reno Nevada.

• Met project deadlines while maintaining high quality of work
• Developed and initiated projects, managed timelines/costs for attorneys, and monitored performance
• Orchestrated within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Provided administrative support for multiple departments, handling all scheduling, filing, and correspondence efficiently and accurately.
• Assisted in the implementation of new practice protocols and procedures to improve overall operational efficiency.
• Managed incoming calls and inquiries, directing them to appropriate staff members and maintaining a high level of professionalism in all interactions.

For well over two decades, Trajector Disability has been helping people just like you win their Social Security disability case with one primary focus: getting the benefits you need in the most efficient way possible.

• Championed customer support and insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
• Determined proper course of action for claims processing.
• Collected and tracked evidence in support of legal processes.
• Followed up with insured individuals regarding premium and deductibles payments.
• Interacted with Social Security Administration and other entities for timely processing and delivery of quality customer service and results.
• Gathered sensitive information to update customer profiles and help with appeals process.
• Serve as a primary point of contact for escalated customer inquiries and complaints, demonstrating exceptional communication and problem-solving skills to resolve issues promptly and effectively.
• Collaborate with cross-functional teams, including underwriters and legal departments, to expedite claims processing and resolve complex customer issues.