Shay Clements
Summary
Organized and diligent Virtual Assistant with 4 years of experience in virtual executive assistance. Skilled in customer relationship management, problem solving, data entry, social media marketing, researching and communication. Proven track record of providing exceptional customer experience and satisfaction. Seeking a role as a Virtual Assistant to contribute to the success of an organization.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Self-employed
11.2017 - Current
- Create a business plan as well as an e-commerce store with a blog extension
- Managed day-to-day business operations, manage all Ads, shipped all products, responded to all customer service inquiries
- Website SEO for my small business, increased exposure by 30%, sales increased by 20%, and inquiries from new customers increased by 25%, resulting in a 15% increase in website traffic
- Maintain business bank accounts, payment processing, accounts payable and accounts receivable, and taxes.
- Reconciled daily sales, returns and financial reports in QuickBooks.
Executive Assistant
Thor Inc
05.2008 - 12.2016
- Handled payroll, helped CFO with taxes every quarter as well as time sheets, W2's, new hires, and insurance stuff
- Format information for internal and external communication – memos, emails, presentations, and reports
- Screen and direct phone calls and distribute correspondence quickly and accurately
- Reduced administrative expenses by 20%, improved customer service response time by 22%, and improved operations efficiency by 30%
- AR/AP - created and sent invoices, received all payments, sent late payment notices, handled all overdue payment plans and made sure the agreement was fulfilled. Managed all outgoing checks and payments
- Managed all social media accounts using Buffer and Hootsuite, resulting in a 30% increase in followers and a 10% increase in engagement
- Streamlined administrative processes through the implementation of technology tools such as Microsoft Office, CRM software, Adobe Creative Suite and Slack messages
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created expense reports, budgets and filing systems for management team.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Service Writer
Charlie's Service Inc
03.2006 - 05.2008
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Initiates automotive services and repairs by ascertaining performance problems and services requested.
- Develops estimates by costing materials, supplies, and labor. Saving the company 15% annually and saving customers money by pricing parts from multiple vendors.
- Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Maintains customer rapport by explaining estimates and expected return of vehicles, obtaining customer approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
- Logged work orders and change orders into Napa Tracs database to track job status.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Education
High School Diploma/GED -
Davis Technical College
Skills
- Customer Service
- Data Entry
- Analytical Skills
- Oral & Written Communication Skills
- Interpersonal Skills
- Typing 55 wpm with 98% accuracy
- Creative Problem Solving
- Time Management
- Advanced Multi-tasking Skills
- Organization Skills
- Administrative Assistance
- Online Research
Languages
English
Native or Bilingual
Timeline
Owner/Operator
Self-employed
11.2017 - Current
Executive Assistant
Thor Inc
05.2008 - 12.2016
Service Writer
Charlie's Service Inc
03.2006 - 05.2008
High School Diploma/GED -
Davis Technical College
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