Shay Cunningham
Uber
BUFFALO,NY
8
years of professional experience
Dedicated and adaptable professional with a versatile background in customer service and management. Known for effective communication and problem-solving skills, contributing to improved team performance and customer satisfaction.
Work History
Driver
3 Years 9 Months- Delivered exceptional customer service while ensuring passenger safety and comfort during rides.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
- Maintained vehicle cleanliness and operational readiness, performing regular inspections and minor repairs.
Manager
2 Years 4 Months- Led cross-functional teams to optimize operational workflows and enhance productivity.
- Developed and implemented training programs to elevate staff performance and retention.
- Analyzed operational processes to identify inefficiencies and recommend improvements.
- Coordinated resource allocation to meet project deadlines and budget constraints.
- Monitored inventory management systems to ensure accuracy and prevent shortages.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Sales Associate
6 Years 10 Months- Demonstrated product features, enhancing customer knowledge and purchase confidence.
- Assisted customers in selecting products, ensuring satisfaction and repeat business.
- Trained new associates on sales techniques and store policies for improved performance.
- Managed inventory levels, optimizing stock availability and reducing shortages.
- Processed transactions accurately, maintaining high standards of customer service and efficiency.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
GED
Skills
Valid Driver's license
Defensive driving techniques
Customer service
Safety compliance practices
Time management
Teamwork and collaboration
Route optimization
Problem-solving skills
Goal-driven
Listening skills
Positive and professional
Timeline
Manager
C39 Cleve-Hill
07.2023 - 11.2025Read More
Driver
Uber
11.2022 - CurrentRead More
Sales Associate
ABC Hardware & Rental
06.2018 - 04.2025Read More
Northwest Buffalo Community Center
GED
Read More