Shayna Davis
Del City,Oklahoma
Summary
Detail-oriented Patient Access Representative with eight plus years of experience in healthcare an high call volume arenas.
Proficient in researching an resolving patient issues by utilizing strong problem solving skills an professional communication skills to deliver patient satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Shawnee Purchased Referred Care
08.2023 - 02.2025
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Patient Access Scheduler
R1 RCM, Intermountain Healthcare
08.2022 - 08.2023
- Managed and maintained accurate patient records, ensuring seamless communication between patients, providers, and insurance companies.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient information during the scheduling process.
Customer Care Representative
R1 Rcm
09.2020 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Administrative Clerk
State Department Of Health
04.2019 - 07.2020
- Conducted thorough research using diverse resources to assist customers with obtaining there birth record or to obtain a family members death record
- Produced highly accurate internal and external letters and memoranda that gave detailed instructions for amendment to birth certificates.
- Generated changes and corrections to birth certificates using court ordered documents or personal certified legal documents.
Document Scanner
Office of Personnel Management
01.2009 - 06.2009
- Organized forms, made photocopies, filed records and prepared correspondence.
- Obtained scanned records and uploaded them into the database.
- Entered personal and confidential files onto the computer in timely and accurate manner.
Customer Service Representative
Quibids
07.2009 - 01.2010
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Acted professionally and patiently when addressing negative customer feedback.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Teacher Assistant
Latchkey Child Services
08.2018 - 04.2019
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Encouraged good behaviors using the positive reinforcement method.
- Provided diverse assistance to site coordinator, including clerical support, document coordination and closing down of center.
File Clerk
Construction Industries Board
11.2013 - 06.2015
- Took all filing which included electrical, plumbing and mechanical files and organized them and filed in files Made new files for new members.
- Organized incoming and outgoing file movements in an efficient and accurate manner.
- Upheld confidentiality of all information.
Medical Records Clerk/ Releasing
Oklahoma City Indian Clinic
10.2005 - 08.2008
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Copied, logged and scanned supporting documentation.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Pre-Kindergarten Teacher
Harbor Christian Academy
02.2003 - 06.2005
- Improved student engagement by incorporating hands-on activities and visual aids into lessons.
- Actively participated in professional development workshops to stay current on educational trends and improve teaching techniques.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Utilized creative teaching strategies to engage students in classroom.
Medical Records Receptionist
Oklahoma City Clinic
02.2001 - 02.2003
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Obtained patient releases for dissemination of information.
- Audited records for accuracy.
- Ensured HIPAA compliance.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
Education
High School Diploma - undefined
Del City High School
Del City, OK1998
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Patient greeting
- Document filing
- Phone etiquette
- Healthcare industry
- Medical filing
- Typing 30-45 wpm
- Call screening
- Payment processing
Certification
- Medical Record Releasing Certificate
- Knock your Socks off Customer Service Certificate
- Awarded best Optical Imaging Team for 2009
- Certificate of Completion in Small Business Training Course 2012
- 30 Second Elevator Speech Workshop Certificate for 2012
Timeline
Patient Service Representative
Shawnee Purchased Referred Care
08.2023 - 02.2025
Patient Access Scheduler
R1 RCM, Intermountain Healthcare
08.2022 - 08.2023
Customer Care Representative
R1 Rcm
09.2020 - 08.2022
Administrative Clerk
State Department Of Health
04.2019 - 07.2020
Teacher Assistant
Latchkey Child Services
08.2018 - 04.2019
File Clerk
Construction Industries Board
11.2013 - 06.2015
Customer Service Representative
Quibids
07.2009 - 01.2010
Document Scanner
Office of Personnel Management
01.2009 - 06.2009
Medical Records Clerk/ Releasing
Oklahoma City Indian Clinic
10.2005 - 08.2008
Pre-Kindergarten Teacher
Harbor Christian Academy
02.2003 - 06.2005
Medical Records Receptionist
Oklahoma City Clinic
02.2001 - 02.2003
High School Diploma - undefined
Del City High School
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