Shay Duclos
Marysville,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
Harbour Pointe Oral & Maxillofacial Surgery
Mukilteo, WA
12.2023 - 07.2024
- Assisted with monitoring patients during surgical procedures using various sedation methods including local anesthesia, Nitrous Oxide, oral sedation, and IV sedation
- Ensured accurate documentation of patient's vital signs before, during, and after medical procedures
- Collaborated closely with patients throughout the entire dental treatment process
- Ensured proper set-up of examination rooms and surgical trays
- Adhered to universal precautions and infection control procedures consistently
- Diligently maintained sterilization and disinfection protocols while cleaning instruments and work areas.
- Accurately recorded medical and dental history as well as vital signs of patients during consultations
- Assisted in a wide range of dental procedures, including extractions, implants, bone grafts, and sinus lifts
- Recorded accurate treatment information in patient records
- Greeted and guided patients to surgical area, ensuring proper preparation for procedures
- Provided comprehensive support to the oral surgeon during surgical procedures
- Ensured patient safety by maintaining clean and sterile instruments between every consultation and surgery
- Instructed patients on best practices for healing during the pre and post operative period
- Optimized patient experience by creating and upkeeping a clean, sterile and positive environment.
- Delivered exceptional patient support by calming anxious individuals and addressing their inquiries
- Supported surgeon by accurately handing over dental instruments during procedures, optimizing workflow and promoting smooth operations.
- Restocked supplies following each patient's treatment
- Achieved certification in OSHA, ADA and HIPAA, BLS, ACLS and IV course training
- Generated panoramic, periapical, and ICat scan images for oral surgeon review
Bookkeeper/Deli Supervisor
Harvest Foods
Coulee Dam, WA
04.2021 - 02.2023
- Assisted in store bookkeeping by utilizing Microsoft and Excel programs
- Supervised the Deli department
- Utilized supervisory skills to ensure comprehensive training of new employees
- Mediated employee concerns or disputes utilizing problem-solving skills
- Enforced store policies effectively
- Managed inventory and ordering for various products including office supplies and deli items
- Organized and managed the filing system for employee/company records
- Implemented outstanding customer service techniques to efficiently address inquiries and direct store phone calls relating to purchasing transactions, complaint resolutions, and order management
- Managed and safeguarded sensitive documents while adhering to privacy regulations.
- Effectively managed the transfer of funds between multiple store accounts
- Wrote store checks to track purchases
- Counted and ensured accuracy of employee tills
- Managed and documented accounts payable and receivable transactions.
- Ensured precise and error-free accounting entries and records.
- Reviewed employee expense reports for adherence to company policies.
- Generated invoices for clients and tracked payments received from customers.
- Coordinated with vendors and clients to resolve billing and payment issues.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Analyzed financial transactions, assigning to specific accounts.
Customer Service Representative
North Cascades Bank
Grand Coulee, WA
03.2019 - 04.2021
- Successfully balanced and verified tills for accuracy.
- Maintained confidentiality of documents while adhering to industry regulations.
- Provided hands-on support to customers for various banking transactions such as deposits, withdrawals, and utilization of mobile app.
- Delivered current loan details to customers upon request
- Ensured timely completion of monthly audits as per company requirements.
- Provided phone assistance and efficiently redirected calls when necessary
- Utilized Excel to efficiently sort and organize customer return mail
- Implemented an efficient system for handling customer/company documents
- Supported the personal banker in organizing and handling necessary customer paperwork
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Certification -
Smokey Point Institute of Dental Assisting
Arlington, WA12-2023
High school diploma or equivalent -
Lake Roosevelt High School
Coulee Dam, WA, United StatesSome college (no degree) -
Wenatchee Valley College
Omak, WA, United StatesSome college (no degree) -
Spokane Falls Community College
Spokane, WA, United StatesSkills
- Microsoft Office (Word, Excel)
- Bookkeeping
- Supervisory skills
- Problem-solving
- Customer service
- Phone handling
- Confidentiality
- Financial transactions
- Check writing
- Safe counting
- Oral surgery assistance
- Vital sign recording
- Patient care
- Sterilization and infection control
- Medical/dental history recording
- Surgical assistance
- Pre and post-operative instructions
- Instrument sterilization
- OSHA, ADA, HIPAA compliance
- Radiography (panoramic, periapical, ICat scan)
- Till balancing
- Loan information
- Auditing
- Data sorting and filing
- Effective Communication
Certification
- BLS
- ACLS
- IV Course Training
- Registered Dental Assistant
Timeline
Oral Surgery Assistant
Harbour Pointe Oral & Maxillofacial Surgery
12.2023 - 07.2024
Bookkeeper/Deli Supervisor
Harvest Foods
04.2021 - 02.2023
Customer Service Representative
North Cascades Bank
03.2019 - 04.2021
Certification -
Smokey Point Institute of Dental Assisting
High school diploma or equivalent -
Lake Roosevelt High School
Some college (no degree) -
Wenatchee Valley College
Some college (no degree) -
Spokane Falls Community College
- BLS
- ACLS
- IV Course Training
- Registered Dental Assistant
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