SHAY DUGAN, CPM
Upper Marlboro,USA
Summary
Seasoned Property Management Executive with background in streamlining operations, improving processes and increasing efficiency across various industries. Strong skills include strategic planning, team leadership and data-driven decision making. Known for transforming organizations into high-producing entities while maintaining job satisfaction among employees.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Humphrey Management LLC.
Columbia, MD
04.2024 - Current
- Responsible for the long-term growth and strategic direction of the affordable housing property management firm consisting of 7500 units with growth plans of 15,000 units to be realized in 5 years
- Assets located in the Maryland, Pennsylvania, Virginia and West Virginia markets.
Chief Operating Officer
TM Associates Management, Inc.
Rockville, MD
04.2018 - 02.2024
- Build, grow and manage the property management entity at the highest level to meet owners' goal of growing the portfolio unit count from 9500 units to 20,000 units in 5 years.
- Create, implement and manage all aspects of the property operations business (infrastructure, culture, team, strategy, business plan, programs, systems, policies, etc.) within an owner, developer, and fee manager model
- Created significant operational efficiencies by revamping Human Resources, Technology and Training & Development departments within TM Associates
- Implemented effective and efficient execution to drive immediate NOI improvement throughout the organization including reducing corporate overhead/expenses
- Bottom line accountability for residential portfolio consisting of 18,000 units all located within 14 states and the District of Columbia
- Implemented best practices across the portfolio and increased collaboration between departments to improve owner/client relations and overall performance
- Developed a Marketing Department to help create the "TM Brand" which included and over-haul of the company website, digital marketing/social media presence, as well as provide marketing support to the properties within the managed portfolio
- Collaborated with T&D department to create TM University- eLearning platform providing educational and training coursework for employee base
- Lead, guide, direct and evaluate the work of senior leaders within property operations and other support departments (Marketing, Maintenance/Procurement, Training and Development, Compliance)
- Participate in due diligence and acquisition of multifamily investments to include 126 property portfolio acquisition in the Mid-West and 34 property portfolios in Florida (new territories); Review financial statements; Create business plan
Executive Vice President
Edgewood Management & Vantage Management Inc
Gaithersburg, MD
03.2016 - 03.2018
- Responsible for an extensive portfolio consisting of affordable and conventional apartment communities for Edgewood and Vantage Management
- Built successful Sr
- Leadership teams to ensure asset management and owner financial objectives were met
- Bottom line accountability for conventional and affordable portfolio, varying between 18,000 and 30,000 units.
- Developed marketing and branding strategy for the company's new brand identity to include Logo, website and marketing collateral
- Developed advisory services that allowed both companies to provide consulting services as additional income stream
- Leveraged relationships within the industry to increase business development activities and business growth
- Lead executive for acquisitions of all new 3rd party management contracts
- Served as panelist for industry conferences (NAA, IREM, etc.) representing Edgewood and Vantage Management
Senior Vice President
Edgewood Management Corporation
Gaithersburg, MD
11.2014 - 03.2016
- Bottom line accountability for an affordable portfolio of 6,000 to 10,000 units
- Served as senior leader to assist with the strategic planning of the company
- Trained and developed team of Regional Manager and Vice Presidents ensuring that owners objective were not only met but surpassed
- Stabilized troubled assets within the portfolio, which in turn created additional management contracts with existing clients
Vice President of Operations
A&R Companies
Baltimore, MD
03.2010 - 11.2014
- Defined strategy and business plan for the property management division's projected growth to double existing unit count within 5 years through development and acquisition activities
- Bottom line accountability for the property management division comprised of 3,550 apartments and 200,000 sq.ft of commercial in the Baltimore and Washington, DC metropolitan area
- Reported to the COO and supervised Director of Maintenance, 2 District Managers, IT manager and 50 office and site personnel
- Worked with the owners to identify, develop and achieve community goals and objectives
- Accountable for property operations including overall customer satisfaction
- Executed company brand campaign across multiple media channels
- Initiated program that standardized employee training and led to an increase in customer satisfaction by 11%
- Devised marketing and pricing strategy resulting in occupancy increases of up to 15% and revenue increases as much as 14% by specific properties in a 1 year period
- Directed strategic initiatives to achieve 10% decrease in overall operating expenses
- Developed and managed a highly skilled regional staff through effective recruitment, training and motivation
- Increased government inspection scores (REAC) and maintaining 90% for 3 consecutive years
- Created new revenue streams through the implementation of ancillary income programs
Sr. Regional Property Manager
Tarragon Corporation (REIT)
New York, NY
01.2007 - 10.2009
- Managed a portfolio of 6000 luxury apartment units across 4 states
- Surpassed revenue goals in four consecutive quarters during the 2008 fiscal year
- Produced consistent annual improvements in net operating income from properties in flat or declining markets through innovative marketing strategy, intensive training and tight budgetary controls
- Led regional management teams for new construction lease up properties to successful stabilization
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends for each state
- Achieved the highest possible net operating income by implementing cost and revenue improvement programs
- Oversaw budgeting process for 11 assigned properties
- Wrote clear and concise owner's reports based on findings from quarterly financial statements
Regional Property Manager
PA Residential Real Estate Development Corp
Philadelphia, PA
03.2005 - 12.2006
- Provided contracted property management and asset management services in addition to acquisitions, refinance and dispositions for small developer/owner.
Multi Site Building Manager
JBG Companies New Construction
03.2004 - 03.2005
- Managed 3 luxury residential properties totaling over 450 units
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
- Established and implemented leasing goals while managing an effective lease expiration program
- Created and updated marketing materials for properties
- Monitored and documented all income, including delinquencies
- Maintained excellent customer relationships by adhering to the JBG "Sovereign Services"
- Taught, promoted and enforced safe work practices among on-site staff
- Oversaw budgeting process for 3 assigned properties
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery
- Compiled and conveyed all operational and financial data to the regional manager
- Managed all day-to-day activities involving tenants, subcontractors and property management
Education
MBA - Management
Johns Hopkins University Carey School of Business
Baltimore, MD, USA01.2019
Bachelor of Science - Business Administration,Real Estate Management
Peirce College
Philadelphia, Pennsylvania, USA01.2013
Skills
- Organizational Leadership
- Collaborative Team Building
- Strategic Planning for sustainable growth
- Data analysis and Operating Metrics
- Training and development of high performing teams
- Conventional, Tax Credit and Subsidized Property experience
- Acquisition and Due Diligence
- Compliance Management
- Business Analysis
- Business Forecasting
- Cost savings and reduction
Certification
- Certified Property Manager (CPM)- Institute of Real Estate Management
- Tax Credit Specialist, National Center for Housing Management
- Board Member, NAA (2018-2022)
- Board Member- Habitat for Humanity DC-NoVa
- Board Member- Operation Pathways (Non-Profit affiliate of NHP)
- Board Member- IREM DC Chapter President 2024
- Board Member- Mission First Housing Group
- Board Member- Johns Hopkins University, Carey Business School Dean's Alumni Advisory Board/Chair, Board Experience Committee
- Licensed Realtor- Maryland and Washington, DC
Timeline
Chief Operating Officer
Humphrey Management LLC.
04.2024 - Current
Chief Operating Officer
TM Associates Management, Inc.
04.2018 - 02.2024
Executive Vice President
Edgewood Management & Vantage Management Inc
03.2016 - 03.2018
Senior Vice President
Edgewood Management Corporation
11.2014 - 03.2016
Vice President of Operations
A&R Companies
03.2010 - 11.2014
Sr. Regional Property Manager
Tarragon Corporation (REIT)
01.2007 - 10.2009
Regional Property Manager
PA Residential Real Estate Development Corp
03.2005 - 12.2006
Multi Site Building Manager
JBG Companies New Construction
03.2004 - 03.2005
- Certified Property Manager (CPM)- Institute of Real Estate Management
- Tax Credit Specialist, National Center for Housing Management
- Board Member, NAA (2018-2022)
- Board Member- Habitat for Humanity DC-NoVa
- Board Member- Operation Pathways (Non-Profit affiliate of NHP)
- Board Member- IREM DC Chapter President 2024
- Board Member- Mission First Housing Group
- Board Member- Johns Hopkins University, Carey Business School Dean's Alumni Advisory Board/Chair, Board Experience Committee
- Licensed Realtor- Maryland and Washington, DC
MBA - Management
Johns Hopkins University Carey School of Business
Bachelor of Science - Business Administration,Real Estate Management
Peirce College
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