Shay Edwards
Iva,SC
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Logans Roadhouse. Proven ability to enhance guest satisfaction through effective communication and personalized service. Expertise in cash handling and team collaboration, consistently delivering high-quality dining experiences in fast-paced environments. Committed to maintaining cleanliness and safety standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Logans Roadhouse
07.2025 - Current
- Provided excellent customer service, ensuring a positive dining experience for guests.
- Took accurate food and drink orders, communicating effectively with kitchen staff.
- Maintained cleanliness and organization of tables and dining areas throughout shifts.
- Assisted in training new team members on restaurant procedures and service standards.
- Managed cash handling, processing transactions efficiently at point of sale system.
- Adapted quickly to changing customer needs during peak service hours.
- Resolved guest complaints professionally, enhancing overall satisfaction and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Gutheries
05.2024 - 01.2025
- Collaborated with team to ensure timely delivery of food and beverages to customers.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier/Merchandise Stocker
HomeGoods
04.2023 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions accurately while ensuring compliance with policies.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Engaged in ongoing training to improve knowledge of products and store operations.
- Supported loss prevention efforts by monitoring transactions for discrepancies and suspicious behavior.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Crescent High School
Starr, SCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Hospitality service expertise
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Order accuracy
- Sales techniques
- Supply restocking
- Table bussing
- Allergy awareness
Certification
CPR and stop the bleed
Timeline
Server
Logans Roadhouse
07.2025 - Current
Server
Gutheries
05.2024 - 01.2025
Cashier/Merchandise Stocker
HomeGoods
04.2023 - 01.2024
High School Diploma -
Crescent High School