Shay Gill
North Las Vegas,NV
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.
Overview
18
18
years of professional experience
Work History
Pharmacy Patient Representative
CVS Specialty Pharmacy
09.2023 - Current
- Inbound and Outbound calls to enhanced patient satisfaction by addressing concerns and providing compassionate assistance. Responsible for scheduling patients, data collection and patient update.
- Enrolling new patients in to pharmacy program. Process claims and provide copay and benefit information. Offer copay assistant, injection training and other resources.
- Collaborated with RPH and other staff to ensure timely and accurate communication of patient needs.
ONLINE BEAUTY SPECIALIST
Nordstrom Inc
02.2022 - Current
- Provided beauty advice to customers based on their individual needs and preferences
- Engaged in continuous education activities related to the beauty industry
- Utilized knowledge of current trends in beauty industry to recommend products and services
- Other roles; Customer Care Lead (Interim) and Customer Care Specialist
- Assisted over 80 customers per day and providing information regarding skincare, hair care and makeup.
U-HAUL MOVING AND STORAGE
U-Haul Moving & Storage
01.2019 - 02.2022
- Provided accurate information about rooms, rates, trucks and other services to assist customers with their decisions
- Explain charges, deposits, late fees, liens, and move out requirements
- Process remote move-ins, and compete reservations for trucks, trailers, tow devices and storage units.
INSURANCE CUSTOMER SERVICE REPRESENTATIVE
Granada Corp
03.2014 - 12.2018
- Provided timely and accurate responses to customer inquiries regarding policies, procedures, and coverage
- Processed new applications, renewals, cancellations, endorsements, and other changes as needed
- Successfully handled customer complaints, troubleshooting issues and finding solutions
- Performed research as needed in order to answer questions or locate documents requested by customers.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
VIRTUAL OFFICE ASSISTANT
Both Hands Distributions
03.2006 - 06.2013
- Answered telephone calls and emails to take messages, provide information and schedule appointments
- Performed research tasks related to projects or initiatives assigned by management team
- Posted ads on client's behalf to assorted web pages
- Processed invoices in accordance with company policies
- Composed and drafted outgoing correspondence and reports for personnel.
- Collaborated with team members remotely to ensure seamless execution of projects and tasks.
Education
ASSOCIATE IN ARTS (A.A.) IN COMMUNICATION -
CCSN
Las Vegas, NV09.2004
HIGH SCHOOL DIPLOMA -
Horizon Satelite
Las Vegas, NV06.1999
Skills
- Customer Service And Assistance
- Exceptional Communicator
- MS Office Proficiency
- Complex Problem-Solving
- Product Knowledge
- Complaint Escalation
- Patient Intake
- Patient Data Confidentiality
- Problem Resolution
- Team Leadership
- Relationships and Rapport
- Medical Terminology
Timeline
Pharmacy Patient Representative
CVS Specialty Pharmacy
09.2023 - Current
ONLINE BEAUTY SPECIALIST
Nordstrom Inc
02.2022 - Current
U-HAUL MOVING AND STORAGE
U-Haul Moving & Storage
01.2019 - 02.2022
INSURANCE CUSTOMER SERVICE REPRESENTATIVE
Granada Corp
03.2014 - 12.2018
VIRTUAL OFFICE ASSISTANT
Both Hands Distributions
03.2006 - 06.2013
ASSOCIATE IN ARTS (A.A.) IN COMMUNICATION -
CCSN
HIGH SCHOOL DIPLOMA -
Horizon Satelite
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