SHAY SULLIVAN

• Developed and maintained detailed project schedules to optimize workflow efficiency.
• Implemented scheduling software to enhance tracking of project timelines and resources.
• Oversaw daily scheduling operations, ensuring alignment with organizational goals and deadlines.

CUSTOMER SERVICE MANAGER

• Led team in resolving customer inquiries, enhancing service quality and satisfaction.
• Took ownership of customer issues and followed problems through to resolution.
• Collaborated with upper management to improve customer service processes and support structures company-wide.

PAYROLL SPECIALIST

• Processed payroll for diverse employee groups, ensuring compliance with federal and state regulations.
• Managed payroll systems, enhancing accuracy and efficiency through software optimization.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.

• Led payroll processing for diverse client portfolios, ensuring compliance with federal and state regulations.
• Developed and implemented streamlined payroll workflows, enhancing accuracy and reducing processing time.
• Conducted regular audits of payroll data to identify discrepancies and ensure data integrity.

CERTIFIED TAX PREPARER

• Prepared and filed individual and business tax returns, ensuring compliance with federal and state regulations.
• Conducted thorough reviews of financial documents to validate accuracy and identify potential deductions.
• Assisted clients with tax planning strategies to optimize their financial outcomes throughout the year.