Shay Guillory
Spring,TX
Summary
Detail-oriented and methodical Closer successful in assembling closing documentation for home loans. Work quickly and accurately to meet strict standards, clear issues and prepare document packages. Handle industry-funded and government-backed loans with skill and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Mortgage Closer
Loan Depot
09.2020 - 01.2023
- Managed over 150 loans a month
- Assisted customers with completing loan applications and other paperwork.
- Assessed loan portfolios for compliance with underwriting policies.
- Monitored pipelines to track and log status of loans.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Compiled closing packages for drafting and presentation accuracy.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Prepare and execute transfer of lender funds for disbursement
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Maintained checklists of required documentation and open issues affecting closings.
Senior Sales Operations Coordinator
TriPointe Homes
03.2008 - 05.2020
- Assisted in monitoring of sales budgets monthly, invoices , bonuses and weekly close out of utilities on closed jobs
- Trained over 25 Sales advisors
- Assisted in selling and closing over 400 luxury homes yearly located within various communities throughout Houston and surrounding area
- Conducted “walk-throughs” with potential clients as well as managed front office
- Prepared purchase agreements, plot plans, maintained marketing flyers, updated mls listings and assisted in spec paneling, ordered office supplies, worked with realtors.
- Identified issues, analyzed information and provided solutions to problems
- Volunteered at local community organizations, providing assistance with day-to-day operations
- Paid attention to detail while completing assignments
- Developed strong communication and organizational skills through working on group projects
- Strengthened communication skills through regular interactions with others
- Applied effective time management techniques to meet tight deadlines in a fast paced evironment
- Exercised leadership capabilities by successfully motivating and inspiring others
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in team environment
- Delivered services to customer locations within specific timeframes
- Demonstrated strong organizational and time management skills while managing multiple projects
Education
Degree -
University of Phoenix
OnlineSkills
- Microsoft Office, Communications, Critical Thinking, Contract Review, Leadership, Training, Salesforce, EnterpriseOne (Oracle), Envision, Empower
- Closing Costs Calculation
- Real Estate Title Concepts
- Client Needs Assessment
- Reading Comprehension
- Real Estate Closing Assistance
- Closing Disclosures
- Social Perceptiveness
- Professional Relationships
- Critical Thinking
- Application Reviews
Timeline
Mortgage Closer
Loan Depot
09.2020 - 01.2023
Senior Sales Operations Coordinator
TriPointe Homes
03.2008 - 05.2020
Degree -
University of Phoenix
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