Shay Holford

· Electronically receive audio recordings of court hearings for Federal disability and Social Security cases

· Listen to recordings, type them verbatim, proofread the typed document, and submit them by the assigned deadline

· Submit invoices for completed work

• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Provided support during classes, group lessons, and classroom activities.
• Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
• Assisted in the collection of data to track student progress, using this information to adjust instructional strategies for optimal learning outcomes.
• Supervised students during lunch periods, recesses, or other non-instructional times while maintaining a safe environment for all children present.
• Supported students during small group instruction, reinforcing concepts taught by the lead teacher.
• Monitored student behavior in classes, during non-instructional times, and on field trips for unsafe or rule-breaking concerns.
• Taught courses under guidance of senior instructors.
• Participated in professional development opportunities to stay current on best practices in education and enhance instructional techniques.
• Contributed to improved test scores by providing targeted small group reading intervention for struggling readers.
• Prepared instruction materials, constructed bulletin boards, and set up work areas.
• Administered tests and assessments to evaluate student progress and performance.

• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Managed multiple tasks and met time-sensitive deadlines.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, faxing, and filing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Assisted with onboarding new clients and securing paperwork completion.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Handled assignments independently with good judgement and critical thinking skills.
• Received payments from clients and maintained records by provided a receipt and entering payment into the client's file.
• Reconciled cash and credit card payments and deposited into the bank.

• Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
• Maintained safety and security by overseeing students in recess environments.
• Monitored student behavior in classes and on field trips for unsafe or rule-breaking concerns.
• Developed materials for classroom teachers to support instruction or in-class activities.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.