Shay Jones
Houston,TX
Summary
Highly organized and detail-oriented Facility/Assistant Manager bringing a combined 31 years of parking experience in providing leadership to Startup Operations as well as Veteran Parking teams. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel.
Overview
31
31
years of professional experience
Work History
Assistant Facility Manager
Global Parking Systems
2800 North Terminal Road Houston, TX 77032
08.2022 - Current
- Submitted daily work orders to arrange all facility maintenance services and repairs were completed as required in a timely manner.
- Responsible for daily supervision of 21 Valets team members in regards to any and all day-to-day activities.
- Successfully created and implemented successful staging plans by utilizing all aspects of location’s layout to ensure maximum parking capacity in Terminal C Valet.
- Provided all guests with exceptional customer service via answering any and all questions the customers may have; assisting any and all guests entering or exiting their vehicles; as well as parking and retrieving guest vehicles in a safe and professional manner when needed.
- Responsible for creating a staffing schedule for First and Third shift in accordance with our anticipated daily vehicle volume.
- Ensured all team members maintained full compliance to the standard operating procedures, while also ensuring the safety and security of vehicles and keys at all times.
- Completed daily End of Shifts audits to check all paperwork to ensure compliance of proper cashier standards and procedures.
- Conducted daily Facility Walkthrough to verify that all areas of the Valet remained clear of any potential hazards.
- Communicated any known accidents, observed or suspected violations of company policy, and all customer concerns to the Facility Manager and/or Human Resources
- Performed candidate interviews, additional valet training, and employee coaching's whenever necessary.
Owner/Operator
Luxury Car Rental & Valet
265 North Robinson Blvd Beverly Hills, CA 90211
02.2001 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Welcomed arriving guests and explained car retrieval procedures.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Resolved customer complaints through calm, constructive communication.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Managed teams of drivers, shift schedules and reservation calendars.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Owner/Operator
Budget Rental Car
Beverly Hills, CA
08.1992 - Current
Assistant Manager/Accounting Bookkeeper
LAZ Parking
600 Jefferson Street Houston, TX 77002
05.2016 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Resolved customer complaints through calm, constructive communication.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Issued and collected claim tickets and processed valet parking fees.
Audit/Hotel Assistant Manager
Club Quarters Hotel
720 Fannin Steet Houston, TX 77002
03.2012 - 06.2016
Owner/Operator
Suavecito Bar & Night Club
North Hollywood, CA
10.1999 - 02.2001
Owner/Operator
Elite Catering
Beverly Hills, CA
08.1997 - 11.2000
Education
High School Diploma -
Willowridge High School
Missouri City, TX05.1989
Skills
- Operational Efficiency and Safety
- Process and Procedure Refinement
- Employee Supervision
- Space Management
- Facility Updating
- Cash Register Operations
- Performance Assessment
- Employee Hiring
- Facility Safety Management
- Scheduling and Planning
- Facility Operations
- Team Meetings
Timeline
Assistant Facility Manager
Global Parking Systems
08.2022 - Current
Assistant Manager/Accounting Bookkeeper
LAZ Parking
05.2016 - 06.2021
Audit/Hotel Assistant Manager
Club Quarters Hotel
03.2012 - 06.2016
Owner/Operator
Luxury Car Rental & Valet
02.2001 - Current
Owner/Operator
Suavecito Bar & Night Club
10.1999 - 02.2001
Owner/Operator
Elite Catering
08.1997 - 11.2000
Owner/Operator
Budget Rental Car
08.1992 - Current
High School Diploma -
Willowridge High School