Shay Jones
Houston,TX
Summary
Highly organized and detail-oriented Facility/Assistant Manager bringing a combined 31 years of parking experience in providing leadership to Startup Operations as well as Veteran Parking teams. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel.
Overview
31
31
years of professional experience
Work History
Assistant Facility Manager
Global Parking Systems
08.2022 - Current
- Submitted daily work orders to arrange all facility maintenance services and repairs were completed as required in a timely manner.
- Responsible for daily supervision of 21 Valets team members in regards to any and all day-to-day activities.
- Successfully created and implemented successful staging plans by utilizing all aspects of location’s layout to ensure maximum parking capacity in Terminal C Valet.
- Provided all guests with exceptional customer service via answering any and all questions the customers may have; assisting any and all guests entering or exiting their vehicles; as well as parking and retrieving guest vehicles in a safe and professional manner when needed.
- Responsible for creating a staffing schedule for First and Third shift in accordance with our anticipated daily vehicle volume.
- Ensured all team members maintained full compliance to the standard operating procedures, while also ensuring the safety and security of vehicles and keys at all times.
- Completed daily End of Shifts audits to check all paperwork to ensure compliance of proper cashier standards and procedures.
- Conducted daily Facility Walkthrough to verify that all areas of the Valet remained clear of any potential hazards.
- Communicated any known accidents, observed or suspected violations of company policy, and all customer concerns to the Facility Manager and/or Human Resources
- Performed candidate interviews, additional valet training, and employee coaching's whenever necessary.
Owner/Operator
Luxury Car Rental & Valet
02.2001 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Welcomed arriving guests and explained car retrieval procedures.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Resolved customer complaints through calm, constructive communication.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Managed teams of drivers, shift schedules and reservation calendars.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Owner/Operator
Budget Rental Car
08.1992 - Current
Assistant Manager/Accounting Bookkeeper
LAZ Parking
05.2016 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Resolved customer complaints through calm, constructive communication.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Issued and collected claim tickets and processed valet parking fees.
Audit/Hotel Assistant Manager
Club Quarters Hotel
03.2012 - 06.2016
Owner/Operator
Suavecito Bar & Night Club
10.1999 - 02.2001
Owner/Operator
Elite Catering
08.1997 - 11.2000
Education
High School Diploma -
Willowridge High School
Missouri City, TX05.1989
Skills
- Operational Efficiency and Safety
- Process and Procedure Refinement
- Employee Supervision
- Space Management
- Facility Updating
- Cash Register Operations
- Performance Assessment
- Employee Hiring
- Facility Safety Management
- Scheduling and Planning
- Facility Operations
- Team Meetings
Timeline
Assistant Facility Manager
Global Parking Systems
08.2022 - Current
Assistant Manager/Accounting Bookkeeper
LAZ Parking
05.2016 - 06.2021
Audit/Hotel Assistant Manager
Club Quarters Hotel
03.2012 - 06.2016
Owner/Operator
Luxury Car Rental & Valet
02.2001 - Current
Owner/Operator
Suavecito Bar & Night Club
10.1999 - 02.2001
Owner/Operator
Elite Catering
08.1997 - 11.2000
Owner/Operator
Budget Rental Car
08.1992 - Current
High School Diploma -
Willowridge High School
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