Open To Work
Shay Kozak
Lubbock,TX
Summary
Dynamic individual with a diverse skill set spanning graphic design, medical records analysis, and restaurant service. Experienced in high-pressure environments, delivering outstanding customer service and maintaining operational efficiency. Proficient in order and payment processing, with a focus on upselling and cleanliness. Authorized to work in the U.S. for any employer, dedicated to creating positive dining experiences.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Photographer/Owner
ShayLyn Photography
Lubbock, TX
12.2011 - Current
- Produced high-quality images for weddings and various events in diverse environments.
- Utilized industry-standard software to edit and enhance photographs effectively.
- Worked closely with clients to clarify vision and ensure satisfaction with outcomes.
- Directed poses and expressions of subjects for authentic portrayals.
- Established lighting, backdrops, and props to achieve desired atmospheres in shoots.
- Systematized digital archives for easy access and retrieval of work.
- Created innovative concepts for photo sessions based on individual client preferences.
- Conducted maintenance on cameras, lenses, lighting gear, and tripods to optimize performance.
Server
IHOP
Lubbock, TX
08.2023 - 04.2024
- Delivered exceptional customer service in high-volume dining environment.
- Managed efficient order taking and food delivery across multiple tables.
- Collaborated with kitchen staff to ensure accurate meal preparation and timely service.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Handled customer inquiries and resolved issues promptly to uphold satisfaction.
- Assisted in training new staff on menu items and service standards.
Visual/Retail Merchandiser
Acosta
Caldwell, TX
02.2022 - 08.2023
- Executed retail merchandising strategies for Brookshire Bros. while employed by Acosta.
- Conducted resets, remodels, and zoning activities to enhance store layout.
- Implemented planograms to optimize product placement and display effectiveness.
- Traveled daily across central Texas using personal vehicle to manage multiple locations.
- Performed inventory audits to ensure stock accuracy and availability of products.
- Collaborated with store teams to align product placement with brand guidelines.
- Analyzed sales data to suggest improvements in product selection and merchandising.
- Established vendor relationships to support timely deliveries and promotional events.
Interior Designer/Visual Artist
Ashley Furniture HomeStore
Lubbock, TX
10.2019 - 05.2020
- Functioned as traveling visual and interior designer for four Ashley locations in West Texas and Hobbs, New Mexico.
- Developed designs that optimized functionality and aesthetics, enhancing customer engagement.
- Collaborated with clients to determine style preferences, providing tailored design solutions.
- Revamped room displays to enhance product visibility and user interaction.
- Sourced, selected, and procured furnishings and materials for various design projects.
- Worked closely with vendors to obtain high-quality merchandise at favorable prices.
- Analyzed industry trends in furniture and accessories to address client needs.
- Supervised project logistics, ensuring timely installations through coordination with contractors.
Executive Office Assistant
Double T Glass
Lubbock, TX
07.2018 - 11.2019
- Managed the office.
- Multitasking was a must.
- Ordered parts, scheduled repairs and replacements.
- Answered phone calls, took messages and notes and message calls when needed.
- Worked along side the bookkeeper.
- Dispatched work offers for clients/customers as needed.
Server
Chuys TexMex
Lubbock, TX
03.2018 - 06.2019
- Provided exemplary customer service in a dynamic dining atmosphere.
- Oversaw efficient management of orders and food delivery across several tables.
- Conducted training for new employees on menu details and service expectations.
- Ensured cleanliness and orderliness of dining area during all shifts.
- Handled customer inquiries and addressed issues promptly and courteously.
- Coordinated with kitchen staff for precise timing in meal preparation.
- Accurately processed transactions utilizing point-of-sale systems.
- Supported team operations during busy periods to enhance productivity.
Server
Cotton Patch Cafe, LLC
Multiple locations
06.2012 - 03.2018
- Delivered exceptional customer service in fast-paced dining environments at four Texas locations.
- Managed order taking and food delivery for multiple tables with efficiency.
- Trained new staff on menu items and established service standards.
- Supported team during peak hours to boost service efficiency.
- Processed transactions accurately using point-of-sale systems while adhering to cash handling procedures.
- Resolved customer inquiries and issues promptly and courteously.
- Took accurate orders from high volumes of daily customers in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Assistant Manager
Evanston self storage and Uhaul
Evanston, WY
01.2009 - 08.2013
- Oversaw daily operations of self-storage facility and U-Haul rental services for two and a half years.
- Supervised property management, scheduling shifts, and assigning staff duties.
- Resolved customer inquiries and complaints to improve service quality.
- Ensured cleanliness and organization of storage units and office environment.
- Created reports on sales trends, inventory levels, and financial performance.
- Collaborated with management to formulate strategic business plans.
- Conducted regular performance reviews to identify employee development opportunities.
- Maintained accurate sales transaction records using point-of-sale systems.
Education
Associate of Arts - Graphic Design
01-2011
Some College (No Degree) - Computer Information Systems
12-2010
Certification
- Food Handler Certification
- TABC Certification
- CPR Certification
- Valid Texas Drivers License
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridTimeline
Server - IHOP
08.2023 - 04.2024
Visual/Retail Merchandiser - Acosta
02.2022 - 08.2023
Interior Designer/Visual Artist - Ashley Furniture HomeStore
10.2019 - 05.2020
Executive Office Assistant - Double T Glass
07.2018 - 11.2019
Server - Chuys TexMex
03.2018 - 06.2019
Server - Cotton Patch Cafe, LLC
06.2012 - 03.2018
Photographer/Owner - ShayLyn Photography
12.2011 - Current
Assistant Manager - Evanston self storage and Uhaul
01.2009 - 08.2013
The Art Institute of Fort Worth - Associate of Arts, Graphic Design
Western Wyoming Community College - Some College (No Degree), Computer Information Systems