Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Shay Lulgjuraj

Mahopac,NY

Summary

Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.

Overview

30
30
years of professional experience
1
1
Certification
1
1

Certification

1
1

Certification

1
1

Director

Work History

Properties Manager

KMI Inc.
02.2017 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Administered operations to handle needs of more than 20 tenants across 3 property units

Volunteer Activities Coordinator

Korabi Foundation/Hope Not Handcuffs
05.2014 - Current
  • Evaluated success of each activity and event to identify opportunities for future improvement.
  • Researched new ideas for programs and activities, taking into consideration participants' suggestions.
  • Recruited for events and trips through outreach, sign ups and maintaining appropriate signage.
  • Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.
  • Compiled monthly activity program calender to distribute to residents and staff.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.

Owner

Shmooz Inc.
01.2011 - 01.2016
    • Managed day-to-day business operations.
    • Consulted with customers to assess needs and propose optimal solutions.
    • Trained and motivated employees to perform daily business functions.
    • Evaluated suppliers to maintain cost controls and improve operations.
    • Established foundational processes for business operations.
    • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

COO

International Gemological Institute Inc.
01.1994 - 03.2014
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Completed 7 year IRS audit
  • Created million dollar advertising campaign
  • Developed diamond and colored stone home study course

Education

High School Diploma -

Stamford High School
Stamford, CT
12.2007

Skills

    • Business Administration
    • Business Development
    • Contract Negotiation
      • Maintenance Scheduling
      • Loan Processing
      • Staff Management

Certification

  • Gemological Institute of America - Certified Gemologist
  • International Gemological Institute - Educational Administrator - Diamond and Colored Stones Certificate
  • Hope Not Handcuffs - Recovery Coach Certificate

Timeline

Properties Manager

KMI Inc.
02.2017 - Current

Volunteer Activities Coordinator

Korabi Foundation/Hope Not Handcuffs
05.2014 - Current

Owner

Shmooz Inc.
01.2011 - 01.2016

COO

International Gemological Institute Inc.
01.1994 - 03.2014

High School Diploma -

Stamford High School

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Shay Lulgjuraj