Shay-Lynn Mahon
West Hazleton,PA
Summary
Driven leader with a track record of enhancing care and customer satisfaction at The Laurels Senior Living Community. Excelled in multidisciplinary collaboration and active listening, significantly improving family engagement and reducing medication errors. Skilled in medication management and employee supervision, demonstrating a commitment to excellence and empathy in fast-paced environments. Focused Memory Care Director with a background spent maintaining a homelike setting for patients with varying degrees of memory loss. A highly collaborative individual with skills in scheduling, consistent communication with patients' family members and recruiting top talent. Offering quality service understanding and knowledge of federal and state regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Memory Care Supervisor
The Laurels Senior Living Community
03.2021 - Current
- Promoted continuous improvement in care delivery by engaging staff in ongoing dementia care training and professional development opportunities.
- Established a compassionate atmosphere in the Memory Care unit by fostering a culture of empathy and understanding among staff members.
- Increased family satisfaction with the Memory Care program through effective communication and regular updates on resident progress.
- Enhanced patient care by administering medications according to prescribed schedules and dosages.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Enhanced patient comfort by providing attentive and compassionate care.
- Maintained a clean and safe environment for patients, reducing the risk of infections.
Manager
Valley Hi Food Drive In
08.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Greeted customers entering store and responded promptly to customer needs.
Education
Practical Nursing
Penn State University
Hazleton12.2024
High School Diploma -
Marian Catholic
Tamaqua, PA05.2018
Skills
- Multidisciplinary Collaboration
- Assessment skills
- Care Planning
- Family Support
- Medication Management
- Employee Supervision
- Active Listening
Certification
- CMT - Certified Medication Technician
- First Aid/CPR Certified
Timeline
Memory Care Supervisor
The Laurels Senior Living Community
03.2021 - Current
Manager
Valley Hi Food Drive In
08.2015 - Current
Practical Nursing
Penn State University
High School Diploma -
Marian Catholic
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