Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Shay Mack

Portland ,OR

Summary

Dynamic professional with a proven track record at Zoot Scoots, enhancing customer satisfaction and streamlining sales operations. Expert in CRM software and adept at leveraging social media marketing to boost sales. Recognized for exceptional leadership in customer service management and a commitment to continuous professional development.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

5
5
years of professional experience

Work History

Sales Associate

Collectibles Closet
05.2024 - Current

Assist customers in selecting and purchasing collectibles, ensuring a seamless buying experience.

Manage online and in-store sales transactions while providing excellent customer service.

Utilize digital platforms to track inventory, process payments, and manage client inquiries.

Build relationships with customers to drive repeat business and referrals.

Promote products through online communication channels and social media

Customer Service Manager

Zoot Scoots
07.2020 - 03.2024

Led a customer service team, ensuring high-quality client interactions and satisfaction.

Managed sales operations, handling online and in-person transactions.

Trained and mentored staff in customer engagement, problem-solving, and sales techniques.

Maintained records of sales, inventory, and customer preferences to enhance business growth.

Utilized digital tools to streamline communication and improve service efficiency.

  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Education

GED - GED

Columbia High
Portland, OR
06.2010

Skills

    Technical Skills

    Online booking platforms (Expedia, Bookingcom, etc)

    CRM and customer service software

    Email, chat, and online communication tools

    Social media marketing for travel sales

    Additional Information

    Fully equipped with a computer, smartphone, and reliable internet connection

    Open to completing hotel supplier training and certifications

    Enthusiastic about ongoing professional development and industry mentorship

Timeline

Sales Associate

Collectibles Closet
05.2024 - Current

Customer Service Manager

Zoot Scoots
07.2020 - 03.2024

GED - GED

Columbia High
Shay Mack