Summary
Overview
Work History
Education
Skills
Timeline
SUMMARY OF QUALIFICATIONS
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Shay Mackie

Catasauqua,United States

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

GFL Environmental
05.2025 - Current
  • Utilized CRM software to document interactions and track customer feedback effectively.
  • Maintained up-to-date knowledge of product offerings and services to better assist customers.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Responded to customer inquiries, providing accurate information and resolving issues efficiently.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
  • Implemented feedback mechanisms to gather insights for continuous service improvement.

3rd Shift Pain Control Associate

B Braun
06.2024 - 05.2025
  • Assemble packages and inspect medical devices in accordance with strict quality and production standards
  • Monitor quality of product output to identify, discard or remanufacture said products
  • Worked with raw materials such as Lidocaine to develop and complete commercially viable products.
  • Collaborated with cross-functional teams resulting in optimizing workflow and reducing bottlenecks.
  • Adapt quickly to changing demands within the industry while maintaining high-quality output in tight timeframes whilst increasing overall equipment effectiveness by conducting regular maintenance checks and troubleshooting issues promptly
  • Loaded, unloaded, and moved material to and from production area to warehouse areas.

Shift Manager/Key Holder

Erberts & Gerberts
07.2021 - 11.2023
  • Improved shift efficiency by streamlining processes, implementing time-saving strategies
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication. Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures whilst developing strong working relationships with staff.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills while maintaining a clean, safe, and organized store environment to enhance customer experience

Education

High School Diploma -

SPASH
Stevens Point, WI
01.2023

Skills

  • Operations support
  • Teamwork and Collaboration
  • Independent Problem Solving
  • Time Management
  • Data entry
  • Analytical Thinking
  • Loss Prevention
  • Network Administration
  • Warehouse Hardware Troubleshooting
  • Organizational Skills
  • Customer service

Timeline

Customer Service Representative

GFL Environmental
05.2025 - Current

3rd Shift Pain Control Associate

B Braun
06.2024 - 05.2025

Shift Manager/Key Holder

Erberts & Gerberts
07.2021 - 11.2023

High School Diploma -

SPASH

SUMMARY OF QUALIFICATIONS

  • Experienced in Microsoft Programs (Excel, Publisher, Word, etc)
  • Experienced in Warehousing
  • Accustomed to overtime and more than willing to work longer days.
  • Exhibits expertise in written and verbal communication and creative problem-solving.
  • Demonstrates the ability to listen, understand and guide others.
  • Experienced in fast-paced environments and skilled in multitasking.
  • Experience in inventory management

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