Shay Magen

• Manage network and system performance, conducting troubleshooting, security patching, and maintenance.
• Overseeing IT department operations and training.
• Assisting in development of long-term strategies to grow department and resources.
• Demonstrating familiarity with latest hardware, software and networking technology.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Interacted and negotiated with vendors and contractors to secure products and services.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Managed onboarding and offboarding of employees.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Worked with users to determine areas of technology in need of improved usability.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution

• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware and granted system permissions to new employees.
• Configured hardware, devices, and software to set up work stations for employees.
• Maintained inventory of cell phones, laptops and peripheral equipment.
• Provided end-user system and equipment training.
• Walked user through series of steps to determine problem and implement likely solution.
• Provided support for network infrastructure and baseline configurations.
• Installed new desktop systems and migrated data to new machines.
• Created user accounts and assigned permissions.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Responded to customer inquiries and provided technical assistance over phone and in person.

Guided daily conversations with up to 30 customers to tap into the emotional side of jewelry ownership and explain differences among metals, colored diamonds, and processes used to make jewelry

Placed weekly orders for up to 800,000$, prepared and organized monthly financial records.

Kept in frequent contact with jewelry manufacturers and retailers, and extended the client database.