Shay Maher
Morristown,United States
Summary
Eager employer always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
6
6
years of professional experience
Work History
Lifeguard
Ginty Pool
07.2022 - 08.2023
- Worked as lifeguard, using strong attention skills to keep patrons safe in case of medical emergency in or out of water
- CPR, AED, and First Aid Certified
- American Red Cross Certified
- Maintained safe and relaxing pool environment for patrons and coworkers
- Monitored weather reports closely to ensure safety of patrons
- Provided one-on-one swim lessons
- Provided group swim lessons
- Provided assistance to patrons when necessary
- Approached each workday with enthusiasm
- Saved three-year-old boy in 10-foot water
- Full-time; 10-hour shifts; 2 days on, 2 days off.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Shared tips with patrons on swimming techniques and strength training.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
Hostess
The Office Tavern And Grill
03.2023 - 07.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted business loyalty by fostering positive customer relationships.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Used cash registers and credit card machines to cash out customers.
Babysitter
Multiple Employers
01.2018 - 06.2023
- Worked as babysitter for 5 different families
- CPR, AED, and First Aid Certified
- Maintained safe and relaxing environment for young children
- Performed caregiving obligations that guaranteed children's needs were met while their parents/guardians were out of house
- Entertained children with fun activities, games, and crafts
- Prepared and served meals
- Bathed and dressed children
- Did housework
- Put children to bed happy and comfortably
- Comforted children when in distress.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated with parents regarding children's progress and development, raising any issues.
- Monitored children's play activities to verify safety.
- Taught children basic life skills, manners and personal hygiene.
Bracelet Business
Self Employed
05.2019 - 09.2021
- Beachside Bracelets"
- Handmade and sold custom bracelets, anklets, chokers, necklaces, earrings, and rings
- Over 50 bracelet designs to choose from
- 100+ sales during COVID-19
- Instagram boutique
- Shipped orders all throughout United States
- Mastered skills of jewelry making to ensure quality.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on website.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Established relationships with suppliers to increase online product offerings.
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
Education
Bachelor of Science - Premedicine
University of Delaware
Newark, DE05.2027
High School Diploma -
Morristown High School
Morristown, NJ06.2023
High School Diploma -
County College of Morris
East Randolph05.2023
Skills
- Complex Problem Solving
- Leadership Skills
- Guest Inquiries
- Reservation Documentation
- Communication Skills
- Flexibility and Adaptability
- First Aid
- Kitchen Staff Management
- Table Setting Arrangements
- Cash Handling
- Dining Customer Service
- To-Go Order Preparation
- High-Volume Dining
- Food Running
- Ordering Procedures
- Menu Memorization
Languages
English
Hebrew
Spanish
Hobbies And Interests
- Surfing
- Baking
- Volunteering
- Meditation
- Dance
- Volleyball
- Friendship Circle (an agency that connects children with disabilities to typically developing children)
References
- Moshe Vaknin, Gottesman RTW Academy, mvaknin@grtwacademy.org, 973-584-5530
- Sam Hartman, Ginty Pool, shartman@morristwp.com, 973-292-6717
- Nancy Delman, Babysitting, ndelman@grtwacademy.org, 973-219-5992
- Craig Matthews, Morristown High School, craig.matthews@msdk12.net, 9732922000
- Janique Caffie, County College of Morris, jcaffie@ccm.edu, 9733285000
- Tessa Hayman, University of Delaware, thayman@udel.edu, 302-831-2131
Timeline
Hostess
The Office Tavern And Grill
03.2023 - 07.2023
Lifeguard
Ginty Pool
07.2022 - 08.2023
Bracelet Business
Self Employed
05.2019 - 09.2021
Babysitter
Multiple Employers
01.2018 - 06.2023
Bachelor of Science - Premedicine
University of Delaware
High School Diploma -
Morristown High School
High School Diploma -
County College of Morris
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