Shay Martin

• Hire, train, and develop a team. From every position such a team/sales member, leadership, freight coordinator, operations manger, assistant mangers.
• Led my team through side by side leadership vs coaching. focus on manger demonstrations.
• recreated a negative, unproductive culture into a positive, driven, successful one.
• Capable of having hard and uncomfterable conversations.
• Previewing applicants and leading interview process to see if they make a right fit.
• Accomplished multiple tasks within established timeframes.
• Enhanced guest satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
• Resolved team conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Communicated clearly to the entire team to keep everyone on same page and working toward established business goals.
• In the three months I have been managing I have hired and trained 15 people, as well as grown the business. $30k
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed a strong company culture focused on team engagement, growth, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing plans, education, and performance goals.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive guest relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Resolved team conflicts, actively listening to concerns and finding appropriate middle ground.
• Established performance goals for the team and provided feedback on methods for reaching those milestones.

• Buckle MT program is a 9 month program where they get you ready to run your on store. I graduated top of my call class, as well as got an early invite to the company's leadership academy, and was one of the top MTs there.

• Working with every member of the team towards their next development step by offering guidance, support, and encouragement in their professional development pursuits.

• Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for team members.
• Traveled to different stores and states to help train and develop teams.

• Implemented innovative sales challenges to drive revenue growth and company goals.
• Coordinated team schedules to ensure coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
• Stayed up to date on changing product and service options to provide top-notch support and constant communication for the team.
• created a collaborative work culture by encouraging open communication among team members and promoting teamwork initiatives.
• Led successful marketing campaigns to increase brand visibility, attract new guest, and boost overall sales numbers. Such as hosting various parities to invite guest in to shop and promote new product or deals.
• Ran Leadership development meetings for open discussion of ongoing projects, challenges faced, successes achieved, as well as areas requiring improvement or additional support from team members or other members of the leadership team.

As a leader at buckle we are coaching, leading, teaching the team. We are able to own a department of the store (Guest relations, store credit card, denim, recruiting) as well as visually own part of the store. We come up with the education we want to take to the team based of tools, papers, videos, to teach and help the team get stronger. We communicate these efforts, actions and goals to our manger, area, and district mangers.

• Identified team weak points and implemented corrective actions to resolve concerns.

• Assisted with new hire processing and existing training programs.
• Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Mentored employees on guest service techniques and selling techniques to help them get higher sells and create better guest relations.
• Led team by answering complex guest questions and mentoring l one-on-one.

Learned how to be a personal stylist to guest. Keeping up with current trends and teaching guest how to style clothes. Would reach out to guest and plan appointments for a personal styling session.

• Organized racks and shelves to maintain store visual appeal, engage guest and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with guest to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered guest questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential guest
• Engaged with guest to build rapport and loyalty.
• Boosted guest satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved guest challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong connection with guest and recommending appropriate products based on their needs.