Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shay Mays

Boulder,CO

Summary

Results-driven support professional with a proven track record in crisis intervention and conflict resolution. Experienced in client advocacy and professional relationship building with mindful boundaries. I successfully enhanced program outcomes through targeted strategies and effective team leadership to foster a collaborative environment that improved staff accountability and participant success.

Known for adaptability, reliability, and strong focus on achieving impactful outcomes. Expertise in training, mentoring staff, and leveraging technical tools to streamline workflows and elevate team performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Youth Support Supervisor

TGTHR
08.2024 - 05.2025
  • Maintained all responsibilities of the Youth Support Specialist position
  • Supervised a team of 15-20 Direct Care Staff, coaching them through day-to-day operations supporting unhoused youth.
  • Coordinated crisis response and maintain trauma-informed best practices during complex circumstances
  • Fostering an environment of collaboration and growth through establishing clear performance expectations, regular check-ins and feedback sessions. All resulting in improved staff accountability and measurable program results.
  • Managed and resolved issues/conflicts through active listening, verbal de-escalation and problem-solving.
  • Analyzed metrics of services provided to identify areas for program improvement. Implemented targeted strategies for enhancing program goals.
  • Coordinated the creation and managed the implementation of a new restorative justice system focused on promotion of life skills, harm reduction and mental health.

Youth Support Specialist

TGTHR
08.2023 - 09.2024
  • Collaborated with other team members to develop comprehensive support plans for each youth, ensuring their success in the program.
  • Enhanced communication skills among the youth by organizing group discussions and team-building exercises.
  • Promoted positive relationships between youths and their families by facilitating open dialogue and providing guidance on conflict resolution techniques.
  • Served as an advocate for participant rights during meetings with external agencies or service providers when needed.
  • Addressed behavioral issues effectively, fostering a safe and supportive environment for all participants.
  • Designed goal-oriented strategies that empowered youths to take charge of their own future plans while receiving ongoing support from our team.
  • Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety within the program setting.
  • Maintained detailed case notes on each participants progress throughout their involvement in the program.
  • Facilitated outreach activities to build community awareness.
  • Continually updated professional knowledge through attending relevant training sessions and conferences in order to provide up-to-date information to participants and colleagues alike.

Administrative Assistant

University of Utah - College of Pharmacy
02.2019 - 08.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Manage department annual budget.
  • Optimized calendar management for executives by coordinating travel arrangements, preparing crucial documents, scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Office Assistant

University of Utah - College of Pharmacy
07.2017 - 02.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing building schedules, organizing files, and maintaining a clean office workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Shift Supervisor, Family Teacher

Uinta Academy
02.2015 - 07.2016
  • Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
  • Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
  • Mentored junior staff members, fostering professional growth and skill development.
  • Led a team that consistently met or exceeded departmental goals related to client satisfaction levels and quality indicators.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
  • Reduced client complaints by implementing effective communication strategies among team members.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

No Degree - Health And Human Services, Nutrition And Dietetics

University of Utah
Salt Lake City, UT

No Degree - General Education

Southern Utah University
Cedar City, UT

Skills

  • Direct patient/client care
  • First aid and safety
  • Effective time management
  • Behavioral redirection and management
  • Medication management
  • Relationship building
  • Community integration
  • Incident reporting
  • Client advocacy
  • Adaptability and flexibility
  • Verbal and written communication
  • Conflict management and resolution

Certification

QMAP

First Aid and CPR

Mandated Reporter

Colorado Food Handler

Timeline

Youth Support Supervisor

TGTHR
08.2024 - 05.2025

Youth Support Specialist

TGTHR
08.2023 - 09.2024

Administrative Assistant

University of Utah - College of Pharmacy
02.2019 - 08.2019

Office Assistant

University of Utah - College of Pharmacy
07.2017 - 02.2019

Shift Supervisor, Family Teacher

Uinta Academy
02.2015 - 07.2016

No Degree - Health And Human Services, Nutrition And Dietetics

University of Utah

No Degree - General Education

Southern Utah University

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Shay Mays