Shay McCandless
Lindenhurst,NY
Summary
Organized and detail-oriented professional experienced in managing patient records, supplies, and multi-line phone systems in busy medical departments. Proficient in transcribing orders, scanning records, and coordinating various forms. Adept at file management and documenting new information.
Overview
5
5
years of professional experience
Work History
Unit Clerk
Catholic Health Services
West Islip, New York
07.2022 - Current
- Assisted in the preparation of patient charts and medical records.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Organized and maintained filing systems for patient records.
- Coordinated with outside vendors such as laboratories or pharmacies to ensure timely processing of orders.
- Compiled daily reports from various departments within the hospital.
- Ordered office supplies, equipment, and other materials as needed.
- Scanned documents into computer databases for storage purposes.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Provided support to physicians and nursing staff with administrative tasks.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Prepared charts for outpatient and inpatient services.
- Supported the implementation of new healthcare technologies and systems.
Sales Assistant
Matt Gaudio- The Holy Black
Lindenhurst, NY
08.2022 - 03.2023
- Replenished merchandise on shelves as needed throughout the day.
- Processed orders accurately and efficiently using a POS system.
- Assembled boxes, crates, and pallets using hand tools or automated equipment.
- Collaborated with team members to ensure timely completion of orders.
- Maintained accurate records of packaged goods in inventory system.
- Identified and sorted items for packaging according to product specifications.
- Stacked completed packages onto pallets for shipment.
- Labeled packages with barcodes, weight, and other information.
- Inspected finished products for quality assurance.
- Weighed packages on scales to determine postage costs.
- Utilized a variety of materials such as bubble wrap, foam inserts, air bags. to protect fragile products during shipping.
- Set up jobs for lines and assisted with printing labels and packaging.
- Packaged items manually by placing in boxes and surrounding with protective materials.
Restaurant Waiter
Billy Miller- Restoration Kitchen and cocktails
Lindenhurst, NY
01.2020 - 10.2022
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Greeted customers, provided menus and answered questions about menu items.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Resolved customer complaints in a polite manner according to company policy.
- Took accurate food and drink orders, using a POS ordering software system.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Coffee Shop Manager
Alice bopp- Munis coffee joint
Lindenhurst, NY
04.2019 - 08.2022
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
- Evaluated employee performance regularly through one-on-one meetings or formal reviews.
- Ensured compliance with health and safety regulations in the workplace.
- Recruited new employees as needed for seasonal demands or permanent positions.
- Resolved customer complaints in a timely manner to maintain positive relationships with patrons.
- Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
- Conducted regular inventory checks to ensure adequate stock levels were maintained.
- Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
- Developed relationships with local businesses to promote brand awareness and increase foot traffic into the store.
- Kept coffee shop in compliance with health code standards and food safety guidelines.
Education
High School Diploma -
Lindenhurst Senior High School
Lindenhurst, NY06-2019
Associate of Science - Health Care Business And Management
University of Phoenix
Tempe, AZSkills
- Medical terminology proficiency
- Unit administrative support
- Multi-line phone system
- Transfer Coordination
- Correspondence Writing
- Documentation skills
- Electronic Charting
- Patient Scheduling
- Medical Records Maintenance
- HIPAA Compliance
Timeline
Sales Assistant
Matt Gaudio- The Holy Black
08.2022 - 03.2023
Unit Clerk
Catholic Health Services
07.2022 - Current
Restaurant Waiter
Billy Miller- Restoration Kitchen and cocktails
01.2020 - 10.2022
Coffee Shop Manager
Alice bopp- Munis coffee joint
04.2019 - 08.2022
High School Diploma -
Lindenhurst Senior High School
Associate of Science - Health Care Business And Management
University of Phoenix
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