Shay McIntyre
Spokane,WA
Summary
Adept at front desk operations and problem-solving, I significantly enhanced guest satisfaction and operational efficiency at Davenport District Hospitality Inc. My strong work ethic and ability to multitask have been pivotal in managing high-volume periods, mentoring teams, and improving financial accuracy, showcasing a blend of hard and soft skills essential for dynamic hospitality environments. Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Overview
6
6
years of professional experience
Work History
Night Auditor
Hampton Inn By Hilton
03.2024 - Current
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Monitored hotel's budget and financial records.
- Generated and printed daily financial reports to track hotel performance.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Front Desk Agent
Ruby River Hotel
10.2023 - 02.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Front Desk Manager
Davenport District Hospitality Inc
10.2022 - 10.2023
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed front desk maintenance of client records and lab data.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Attended staff meetings and brought issues to attention of upper management.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
Front Desk Agent
Ruby River Hotel
04.2021 - 09.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Warehouse Worker
Amazon
06.2020 - 04.2021
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Night Stocker
Safeway
06.2018 - 02.2019
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Removed all boxes and related trash from sales floor and processed through compactors.
Education
High School Diploma -
Medical Lake High School
Medical Lake, WA06.2017
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Punctual and Dependable
- Resolving issues
Timeline
Night Auditor
Hampton Inn By Hilton
03.2024 - Current
Front Desk Agent
Ruby River Hotel
10.2023 - 02.2024
Front Desk Manager
Davenport District Hospitality Inc
10.2022 - 10.2023
Front Desk Agent
Ruby River Hotel
04.2021 - 09.2022
Warehouse Worker
Amazon
06.2020 - 04.2021
Night Stocker
Safeway
06.2018 - 02.2019
High School Diploma -
Medical Lake High School
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