Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Shay Mehan

Woodstock,GA

Summary

Dynamic entrepreneur and seasoned sales and Marketing person. Freelance Graphic Designer, Events Coordinator, Organization and Project management Specialist. I excel in fast paced, creative, and self motivated environments. I have a background as an operations manager and executive c-suite Administrative professional before I started working for myself 18 years ago. I have excellent people skills, vendor management and customer relations skills, I believe in doing all things with excellence which sets me apart with client satisfaction and profitability. I leverage my marketing, administrative, event and project management expertise and background. My proactive approach and ability to troubleshoot have established a loyal customer base and optimized business processes, achieving notable success across diverse ventures.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Owner/Operator

Mountain Creek Ponds, LLC
03.2014 - 11.2024
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Responsible for all lead generation, consultations, and bids
  • project Management including but not limited to Sub Contractor Retention, Heavy Equipment Rental, Supply Delivery, Dumpster Coordination, Overall oversite of Large Projects.
  • Oversaw business processes to maintain proficiency and profitability and keep customer budget in tack.
  • Responsible for all Mechanical repairs on customer Ponds. Technician for all builds, Maintenance and Repairs
  • Established a loyal customer base through Maintenance contracts.
  • Performed onsite consultations with every customer to to assess needs, budget and propose optimal solutions.
  • Maintained all customer and Vendor Relations
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed financial operations by implementing stringent budget controls and regular financial reporting procedures both company and customer based.
  • Responsible for business budget planning and administration, accounting functions, and purchasing.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
  • Ensured regulatory compliance by staying informed on industry standards and maintaining accurate documentation for audits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Maintained vehicle, equipment, and kept truck fully stocked with necessary items and possible needed items based on the schedule for that day.
  • Effective communication to clients to ensure they were always well informed on project timelines, Budgets, and expectations
  • Responsible for all contracts, change orders, and sub contractors timelines and efficiency when changes became necessary.
  • Maintained Certified Aquascape Contractors License and reported Purchase numbers quarterly.
  • Responsible for all AP/AR and keeping track of profitability margins

Owner/ Operator/Animal Behaviorist

The Dog Ark, LLC
02.2013 - 09.2016
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Dog Park Day Care and Boarding Services
  • Offered 2 week intensive for dogs with severe aggression or behavioral issues
  • Worked with owners in house to evaluate problem behaviors and train humans how to handle dogs with modified techniques unique to each situation.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Reduced dog behavioral issues through consistent application of positive reinforcement and corrective techniques.
  • Imparted valuable knowledge on nutrition and exercise routines to clients,
  • Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
  • Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
  • Assisted local animal shelters by providing training sessions for rescued dogs, increasing their chances of successful adoption
  • Volunteered at Fulton County Animal Shelter and pulled dogs from kill shelter as needed to foster, train and re-home.
  • Collaborated with veterinary professionals to integrate behavioral therapy for dogs with trauma, resulting in improved well-being.
  • Addressed separation anxiety issues in dogs by implementing gradual acclimatization strategies, reducing stress for pets and owners.
  • Kept animals stimulated with variety of enrichment activities.
  • Maintained a safe and secure area for long term overnight boarding animals
  • Kept a stringent routine and provided safe transportation methods to and from parks and customer home
  • Maintained all AP/AR for business
  • Implemented a monthly payment schedule for Daily Dog Park program where i would pick up dogs and take to the park and then bring back and drop off so the dogs got exercise while pet parents were away at work .
  • Customer relations and acquisition by demonstrating dog whisperer skills at the dog park with a pack of dogs. Word of Mouth referrals.


Executive Assistant to the President

McDonald's Corporate
09.2009 - 12.2011
  • Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
  • Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
  • Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
  • Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
  • Actively participated in organization-wide committees to improve processes while representing the President''s interests effectively.
  • Contributed valuable input during senior leadership meetings resulting in better alignment across functions towards shared goals.
  • Organized and coordinated conferences and monthly meetings.
  • Served as a trusted liaison between the President''s office and internal departments, facilitating efficient collaboration on projects and initiatives.
  • Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
  • Coordinated high-level events with meticulous attention to detail, fostering strong relationships with clients and partners.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined office operations for increased productivity, implementing new procedures and organizational systems.
  • Oversaw administrative staff performance evaluations and provided constructive feedback for professional growth opportunities development.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Operations Manager

Abovo Marketing, LLC
01.2004 - 03.2010
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.

Freelance Marketing Graphic Designer

Artistredesigns, LLC
02.2008 - 01.2009
  • Designed print collateral including direct mailers and event invitations contributing to successful outreach campaigns.
  • Conducted market research to inform design choices tailored to target audience preferences, increasing relevance of marketing materials.
  • Improved social media engagement by designing eye-catching graphics for posts and promotions.
  • Collaborated with marketing team to create targeted email campaigns, resulting in higher open rates and clickthroughs.

Education

No Degree - Interior Deisng

Gwinett Technical College
Atlanta, Ga

Certificate - Animal Behavior Studies

Duke University Online
Online

Skills

  • Small business operations
  • Relationship building
  • Sales
  • Efficient multitasking
  • Contract management
  • Project estimation and bidding
  • Customer relations
  • Construction management
  • Troubleshooting

Certification

Certified Aquascape Contractor

Interests

  • Outdoor Recreation
  • Cooking
  • Interior Design
  • Crafting and DIY Projects
  • Dance
  • Creative Writing
  • Personal Development and Self-Improvement

Timeline

Owner/Operator

Mountain Creek Ponds, LLC
03.2014 - 11.2024

Owner/ Operator/Animal Behaviorist

The Dog Ark, LLC
02.2013 - 09.2016

Executive Assistant to the President

McDonald's Corporate
09.2009 - 12.2011

Freelance Marketing Graphic Designer

Artistredesigns, LLC
02.2008 - 01.2009

Operations Manager

Abovo Marketing, LLC
01.2004 - 03.2010

No Degree - Interior Deisng

Gwinett Technical College

Certificate - Animal Behavior Studies

Duke University Online

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Shay Mehan