Shay Miller
Richmond,VA
Summary
My long-term professional goal is to receive my Criminal Justice degree. To continue developing my skills in this highly competitive, fast paced and rewarding job fields. Proven skills in developing consensus at party, committee and legislative levels. Talented relationship-builder, problem-solver and leader with accomplished career in government. Enthusiastic about applying expertise toward helping people.
Overview
4
4
years of professional experience
Work History
Leasing Agent
Ascend
11.2022 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Recruited new residents through website advertising and marketing.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Used [Software] to keep record of financial transactions and rental applications.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Invited prospects to fill out application upon completion of property tour.
- Kept meticulous records of correspondence between management and tenants.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Consultant
Mini Price Storage
06.2022 - 11.2022
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Successfully leased over 100 units, maintaining and average occupancy rate of 95%
- Generated leads through various marketing channels, including online listings, social media platforms, and local advertising.
- Conducted property tours highlighting unique features and amenities to potential tenants, leading to a high conversion rate.
- Screened prospective tenants, verifying employment, rental history, and creditworthiness, ensuring quality tenants for the property.
- Prepared and executed lease agreements, ensuring compliance with local and state regulations.
Overnight Stocker
Kroger
04.2020 - 08.2020
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Cashier/Coffee Barista
Starbucks
03.2019 - 10.2019
- Maintained a strong understanding of company values and customer’s needs, responding quickly to complex requests in a fast-paced environment
- Provide excellent customer service on registers daily, prepared and served drinks and food in accordance with health codes and customer’s standards, maintained café cleanliness at all time
- Engaged customers in a highly visible role, conveying a positive and professional attitude
- Cash balancing and reporting for review by management staff.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Senator
VCU
- Responsibilities include: Working to promote student involvement and actively seek out and represent student opinions by not only working with students but also by ensuring student presence on committees and councils around the University
- Also responsible for appropriating money from Student Activity Fee to student organizations
- Creating and writing new Bills for the university allowing the voice of the students to be heard.
- Served on senate committees and listened to presentations from lobbyists, organizations and other parties.
- Represented interest of VCI citizens' and wrote and supported legislation
Student
SGA
08.2019 - 08.2022
- Worked in team environment to maintain high levels of productivity.
- Collaborated on group projects to complete professional deliverables.
- Brought new perspectives to classroom discussions with materials found during independent research.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Supported teachers with classroom and lab preparations as requested.
- Mentored other students to support collaborative learning and further promote educational unit objectives.
Education
Bachelor of Science - Bachelor of Science; Criminal Justice and Political Science
Virginia Commonwealth University
Richmond12.2023
Associates in Arts For General
TIDEWATER COMMUNITY COLLEGE
NORFOLK, VAHigh school diploma - undefined
grassfield high school
chesapeake, vaCNA Lisence - Nursing
Chesapeake Center For Science And Technology
Chesapeake, VA06.2018
Skills
- Team Player
- Public Speaking
- Strong Writing Skills
- Highly organized
- Customer Service
- Attention to Detail
- Proficient Computer Skills (Word, Excel)
- Time management/very punctual
- Project Support
Timeline
Leasing Agent
Ascend
11.2022 - Current
Leasing Consultant
Mini Price Storage
06.2022 - 11.2022
Overnight Stocker
Kroger
04.2020 - 08.2020
Student
SGA
08.2019 - 08.2022
Cashier/Coffee Barista
Starbucks
03.2019 - 10.2019
Senator
VCU
Bachelor of Science - Bachelor of Science; Criminal Justice and Political Science
Virginia Commonwealth University
Associates in Arts For General
TIDEWATER COMMUNITY COLLEGE
High school diploma - undefined
grassfield high school
CNA Lisence - Nursing
Chesapeake Center For Science And Technology
Similar Profiles
Craigery HallCraigery Hall
Extraction Manger at AscendExtraction Manger at Ascend
Hailey BuchananHailey Buchanan
Extruder Machine Operator at AscendExtruder Machine Operator at Ascend
Kelsey VerdierKelsey Verdier
Package Handler at AscendPackage Handler at Ascend
Tynessia WycheTynessia Wyche
Lease Driver at AscendLease Driver at Ascend
JASMINE MOSLEY, MHA, PMPJASMINE MOSLEY, MHA, PMP
Senior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy HealthSenior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy Health