Microsoft Power BI
Shay Milton
Volo,IL
Summary
Dynamic professional with extensive experience at the Department of Veterans Affairs, excelling in office administration and document management. Proven ability to enhance operational efficiency through meticulous attention to detail and strong relationship-building skills. Adept at coordinating meetings and preparing reports, contributing to improved communication and decision-making processes.
Overview
9
9
years of professional experience
Work History
Volunteer Services Assistant
Department Of Veteran Affairs Federal Health Care Center
01.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Improved data management by creating comprehensive databases for easier access to critical information.
- Facilitated onboarding process for new hires, accelerating their integration into team.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Supported senior management to make informed decisions, conducting thorough market research.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Performed wide-ranging administrative, financial and service-related functions.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
Secretary of Surgical Services Directorate
Department of Veterans Affairs
07.2021 - 01.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Medical Records Technicial
Department Of Veteran Affairs Federal Health Care Center
06.2020 - 07.2021
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Assisted in audits and investigations involving medical records, contributing to the identification of potential areas for improvement in documentation processes.
- Enhanced the quality of health information management by following established protocols for coding and filing medical documents.
- Improved patient data accuracy by meticulously reviewing and updating medical records.
- Assisted in implementing new filing system that resulted in increased ease of access for both staff members and patients alike.
- Achieved high levels of accuracy while inputting clinical data into EHR system as well as manual charting methods when necessary.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
Medical Health Technician
Department Of Veteran Affairs Federal Health Care Center
09.2016 - 06.2019
- Improved patient satisfaction by providing compassionate care during challenging medical situations.
- Conducted routine equipment checks to ensure functionality and compliance with safety regulations.
- Reduced infection risks by adhering to strict sterilization and disinfection protocols when handling equipment and instruments.
- Enhanced patient care by accurately documenting medical histories and vital signs.
- Ensured proper disposal of biohazardous waste materials, maintaining a safe work environment for staff and patients alike.
- Provided emotional support to patients during difficult moments, fostering trust and making them feel at ease throughout their treatment journey.
- Supported interdisciplinary team members in coordinating care plans for optimal patient outcomes.
- Educated patients on self-care techniques, promoting their overall well-being and health maintenance.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Education
Associate of Arts - Business Administration
Indiana Wesleyan University
Marion, IN05-2020
Skills
- Attention to detail
- Data entry
- Office administration
- Document management
- Microsoft Excel
- Telephone etiquette
- Documentation and recordkeeping
- Calendar management
- Project management
- Customer database systems
- Meeting coordination
- Report preparation
- Employee records management
- Correspondence preparation
- Verbal and written communication
- Microsoft office
- New hire orientation
- Staff development and training
- Policy and procedure modification
- Relationship building
- Event coordination
- Time management
- Computer skills
Fast learner
Administrative duties
Event planning
Microsoft Office Suite
Workload management
Accomplishments
- Supervised a team of 150 volunteers across various departments. Fostered partnerships with 20+ community organizations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Timeline
Volunteer Services Assistant
Department Of Veteran Affairs Federal Health Care Center
01.2023 - Current
Secretary of Surgical Services Directorate
Department of Veterans Affairs
07.2021 - 01.2023
Medical Records Technicial
Department Of Veteran Affairs Federal Health Care Center
06.2020 - 07.2021
Medical Health Technician
Department Of Veteran Affairs Federal Health Care Center
09.2016 - 06.2019
Associate of Arts - Business Administration
Indiana Wesleyan University
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