Shay Payne
Oklahoma City,OK
Overview
13
13
years of professional experience
Work History
EAP Assister
ASM Research/Cognosante
Falls Church, VA
06.2023 - 07.2025
- Educate and enroll consumers in Marketplace and Medicaid health plans through outreach and community events.
- Conduct eligibility screenings, and assist with applications and renewals.
- Document interactions accurately, and escalate complex issues as needed.
- Maintain compliance with state, federal regulations, and CMS guidelines.
- Identified opportunities for outreach programs that would benefit the organization.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Billing and Claims Specialist
U.S. Department of Veterans Affairs
Oklahoma City, OK
01.2019 - 05.2023
- Resolved provider billing issues and verified eligibility in a high-volume call center.
- Delivered consistent customer satisfaction scores of 90% or higher.
- Maintained accurate documentation across multiple systems.
- Managed billing processes and ensured accurate invoicing for client accounts.
- Reviewed and resolved discrepancies in billing statements and customer accounts.
- Maintained comprehensive records of payments, adjustments, and client communications.
- Responded to customer inquiries regarding billing issues via phone, email or in-person meetings.
Billing And Group Coordinator
Hyatt
Moore , OK
05.2016 - 01.2019
- Prepared and processed the client invoice accurately and on time.
- Review billing data for accuracy and completeness before submission.
- Coordinate with internal departments to gather the necessary billing information.
- Monitored accounts and followed up on outstanding payments.
- Proficient in Microsoft Excel and billing/accounting software.
- Coordinated and managed group reservations, including room blocks and special requests.
- Communicate with group clients to confirm details, timelines, and expectations.
- Input and maintain an accurate group in the reservation and event systems.
- Respond promptly to client inquiries, and resolve any issues or concerns.
- Maintain updated group files and records for internal reference and clients.
- Coordinated group bookings and events for diverse client needs.
Field Operations Coordinator / Logistics
BlueKnight Energy Partners
Oklahoma City, OK
01.2013 - 05.2016
- Scheduled oil hauling routes, and resolved issues with dispatchers and drivers.
- Managed inventory, vendor communication, and ticket closure processes.
- Coordinated daily field operations to ensure efficient workflow and resource allocation.
- Assisted in scheduling and dispatching personnel for field activities and projects.
- Conducted regular inspections to assess site conditions and operational readiness.
Education
Bachelor of Arts -
SWCU
Oklahoma City, OK05-2011
Associate of Science - Business Technology
Heritage College
Oklahoma City, OK05-2003
Skills
- Friendly, positive attitude
- Event coordination
- Effective communication
- Analytical and critical thinking
- Self-Directed
- Teamwork and collaboration
- Public speaking
- Critical thinking
Timeline
EAP Assister
ASM Research/Cognosante
06.2023 - 07.2025
Billing and Claims Specialist
U.S. Department of Veterans Affairs
01.2019 - 05.2023
Billing And Group Coordinator
Hyatt
05.2016 - 01.2019
Field Operations Coordinator / Logistics
BlueKnight Energy Partners
01.2013 - 05.2016
Bachelor of Arts -
SWCU
Associate of Science - Business Technology
Heritage College
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