Shay Peoples
Jonesboro,GA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Project Coordinator
Community Health Solutions
Atlanta, GA (Remote)
08.2023 - Current
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Created and maintained project documentation to drive transparency with stakeholders.
- Managed the entire event planning process, ensuring successful outcomes.
Admissions Counselor
Southern Hampshire Universirty
Manchester, NH (Remote)
08.2021 - 08.2023
- Provided guidance and support to prospective students on the admissions process.
- Counseled admitted students on course selection and registration processes.
- Utilized CRM software to track interactions with prospective students and analyze the effectiveness of recruitment efforts.
- Outbound and Inbound calling
- Conducted thorough reviews of prospective student applications to evaluate eligibility and fit.
- Worked closely with the admissions team to develop and implement policies and procedures that enhance the student experience.
Admissions Counselor
Ohio Christian University Trailblazers
Circleville, OH (Remote)
02.2017 - 08.2021
- Organized events such as open houses, information sessions, and other outreach activities.
- Provided guidance and support to prospective students on the admissions process.
- Developed relationships with local high schools and community organizations to promote college access programs.
- Counseled admitted students on course selection and registration processes.
Suntrust Bank
Assistant Manager
Atlanta, GA
06.2016 - 02.2017
- Provided training to new employees on company policies and procedures.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
Branch Manager
First Convenience Bank
Temple, TX
02.2010 - 06.2016
- Monitored financial performance of the branch on a monthly basis.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Education
M.Ed - Higher Education/Educational Leadership
Liberty University
Lynchburg, VA05-2022
Skills
- Customer Management
- Budget coordination
- Project Management
- Detail Oriented
- Attention to Detail
- Decision-Making
Timeline
Project Coordinator
Community Health Solutions
08.2023 - Current
Admissions Counselor
Southern Hampshire Universirty
08.2021 - 08.2023
Admissions Counselor
Ohio Christian University Trailblazers
02.2017 - 08.2021
Suntrust Bank
Assistant Manager
06.2016 - 02.2017
Branch Manager
First Convenience Bank
02.2010 - 06.2016
M.Ed - Higher Education/Educational Leadership
Liberty University
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