Shay Reyes
Las Vegas,NV
Summary
5+ years of extensive computer and customer service experience. Product research, purchasing products, product photography, creating websites from scratch & selling products online and in person. Excellent communication with customers and businesses.
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Assistant
Dream Grande Media LLC
01.2024 - Current
- Managed customer communications through inbound/outbound calls and email
- Provided timely follow-up to ensure customer satisfaction and issue resolution
- Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
- Managed confidential information with utmost discretion and maintained strict confidentiality protocols
- Screened phone calls and emails for executives, prioritizing messages and responding on their behalf when necessary
- Developed efficient filing systems to ensure easy retrieval of documents both in physical files and electronic databases
- Coordinated logistics for company events such as conferences, seminars, and off-site retreats
- Maintained a professional image of the executive office through effective communication with internal staff members as well as external stakeholders such as clients or vendors
- Planned organized coordinated corporate events including conferences seminars workshops etc
- Coordinated travel itineraries including flights accommodations, ground transportation, etc.
- Scheduled managed appointments, meetings, conference calls and maintaining calendars effectively
- Handled sensitive confidential information
- Managed multiple tasks priorities simultaneously
- Conducted research and compiled data reports
Licensed Realtor
eXp Realty
09.2020 - Current
- Participated in Open Houses in the local market
- Reviewed and executed confidential documents, contracts and disclosures.
- Gathered client's confidential information to help facilitate the buying and selling process.
- MLS use-management
- Demonstrated excellent negotiating skills as well as attention to detail and clients' needs resulting in 100 percent customer satisfaction.
- Compared properties with similar value that recently sold to determine competitive market prices
- Interviewed clients to determine what kinds of properties they were seeking and generated lists, meeting those requirements from available properties
- Accompanied clients during visits and inspections of desired properties; advised them on value of the property, current market value and market trends
- Pitched leads through cold calls using company database programs; following up on these leads via face-to-face meetings, telephone and/or emails
- Sold 10 homes in first 12 months of being Licensed
Executive Assistant
CSNR Consulting
11.2018 - 08.2020
- Created Websites
- Maintained Websites
- Created Social Media for Websites
- Maintained Social Media for Websites
- Researched Products for Websites
- Purchased Products for Websites
- Product Photography for Websites
- Edited Product Pictures
- Wrote Product Descriptions for Websites
- Sold Products Online & In Person
- Shipped Products
- Handled Returns
- Picked up Mail at P.O. Box
- Sorted Mail
- Responded to Letters
- Shredded Trash Mail
- Handled Bank Deposits/Transfers
- Handled Money
- Customer Service Online & In Person
- Advertising Online
- Worked with Graphic Designers for Product Labels
- Handled Accounting Transactions
- Handled Payables & Receivables
Executive Assistant
A20 Media
05.2015 - 01.2017
- Created Websites
- Maintained Websites
- Purchased Products
- Sold Products
- Shipped Products
- Handled Returns
- Picked up Mail at P.O. Box
- Sorted Mail
- Responded to Letters
- Shredded Trash Mail
- Handled Bank Deposits/Transfers
- Handled Money
- Customer Service Online & In Person
Executive Assistant
A20 Media
01.2015 - 05.2015
- Writing Blog Post
- Creating Blogs
- Answering Emails
- Customer Service
Education
High school or equivalent -
Desert Rose High School
Las Vegas, NV06.2014
Skills
- Facebook Advertising
- Communication
- Executive support
- Strong problem solver
- Administrative support
- Meticulous attention to detail
- Information confidentiality
- Blogging
- Highly organized
- Email Marketing
- Word
- Social Media Marketing
- Excel
- Social Media Management
- Advertising
- Organizational Skills
- Customer Service-oriented
- Customer service
- Scheduling
- Calendar management
- Professional and mature
- Travel coordination
- Meeting planning
- Resourceful
- Phone etiquette
- Appointment setting
- Task delegation
- Social media
- Email management
- Document handling
- Problem-solving
- Honest and dependable
- Google Docs
- Handled Accounting Transactions
- Cash handling
- Marketing
- Data Entry
Certification
- Real Estate License
- September 2021 to September 2023
- Licensed Real Estate Agent since September of 2020
Additional Information
- Objective
- To secure a position which will enable me to utilize my experience, education and skills with a professional organization which in turn will offer me further knowledge and opportunity for advancement.
Languages
English
Native or Bilingual
Timeline
Executive Assistant
Dream Grande Media LLC
01.2024 - Current
Licensed Realtor
eXp Realty
09.2020 - Current
Executive Assistant
CSNR Consulting
11.2018 - 08.2020
Executive Assistant
A20 Media
05.2015 - 01.2017
Executive Assistant
A20 Media
01.2015 - 05.2015
High school or equivalent -
Desert Rose High School