Open To Work
Shay Rogers
Alameda,CA
Work Preference
Summary
Results-driven leader in operations and strategy with a strong track record of spearheading enterprise transformations. Expertise includes orchestrating global initiatives and aligning multi-regional teams, notably managing the operational rollout of workplace policies and leading strategic restructures. Certified AI Practitioner and Change Management Professional, focused on bridging vision with execution.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Principal Executive & Strategic Operations Partner / Program Manager
Salesforce
San Francisco, USA
02.2020 - Current
- Enterprise Workplace Strategy: Orchestrated operational rollout and global program management of Salesforce’s Work From Anywhere (WFA) policy, enhancing employee flexibility and engagement.
- Organizational Transformation: Led operational execution and strategic alignment for confidential, enterprise-wide organizational restructures in direct partnership with senior executive leadership.
- AI & Operational Modernization: Applied AI tools and frameworks (UC Berkeley AI) to streamline executive workflows, modernize business communications, and accelerate execution speed.
- Change Management Execution: Applied structured change leadership methodologies across high-sensitivity transitions, minimizing operational friction and aligning stakeholders.
- Team Leadership & Mentorship: Mentored global administrative and operations support teams, establishing operational excellence and an aligned support community.
Board Member
Family Support Services
01.2018 - Current
- Provided strategic oversight and governance to enhance organizational effectiveness for community organization supporting families and youth.
- Partnered with executive leadership in long-range strategic planning and resource allocation to ensure program sustainability.
- Advocated for stakeholder relationships and ensured fiduciary compliance to advance the organization’s strategic vision.
Project Manager Lead, National Labor Relations
Kaiser Permanente
Oakland, USA
01.2019 - 12.2020
- Planned and executed multi-region logistics and cross-functional operations for union bargaining across 7 regional health plan territories, ensuring alignment with tight operational timelines.
- Developed executive presentation decks, tracked action items, and established accountability cadences between labor leaders and KP senior executives to enhance communication and decision-making.
- Led cross-functional teams to implement healthcare project initiatives.
- Developed comprehensive project plans to streamline operations and enhance efficiency.
- Coordinated stakeholder meetings to gather requirements and ensure alignment.
Executive Support & Event/Meeting Manager, National Equity & Inclusion
Kaiser Permanente
Oakland, USA
01.2014 - 12.2019
- C-Suite Advisory Support: Coordinated operational rhythm and calendar prioritization for VP and SVP, facilitating focus on enterprise strategic objectives.
- Enterprise Programs: Led scaling of two major culture initiatives across 7 regions, engaging 7,500+ participants in MLK Day of Service and organizing Bring Your Child to Work Day.
- Strategic Problem Solving: Identified and resolved operational bottlenecks in department practices, enhancing effectiveness through organizational insights and executive alignment protocols.
Operations & Communications Specialist (Progressive Advancement)
Kaiser Permanente
Oakland, USA
01.2011 - 12.2014
- Administrative Assistant IV, Communications (2013–2014): Directed business process flows and managed large-scale corporate offsites to enhance communication and operational alignment.
- Acted as primary operational liaison for NCAL Executive Director and facility directors, facilitating effective communication across regional operating units.
- Developed communication strategies for internal and external stakeholders.
- Created engaging content for newsletters, websites, and social media platforms.
- Coordinated public relations campaigns to enhance organizational image.
Department Secretary (Pharmacy Distribution) and Cashier/Receptionist
Kaiser Permanente
01.2005 - 12.2011
- Executed operations as Department Secretary (Pharmacy Distribution) and Cashier/Receptionist, overseeing purchasing, budget reconciliations, and facility intake operations to support departmental efficiency.
- Managed departmental correspondence and communication for efficient information flow.
- Coordinated meetings, scheduled appointments, and organized calendars for staff.
- Maintained accurate records and files using electronic document management systems.
Sales / Youth Board Coordinator
Nordstrom
01.1997 - 12.2006
- Achieved $1M in junior division sales, becoming first in company history; recognized twice as 'Customer Service All-Star'.
- Coordinated merchandise displays to enhance customer engagement and drive sales.
- Managed inventory levels to ensure product availability and efficient stock flow.
- Assisted in training new team members on operational procedures and customer service standards.
Education
Master of International Business - Global Executive Leadership, Cross-Border Operations, Strategic Management & Scale
Southern New Hampshire University
Hooksett, NHBachelor of Arts - Psychology
Sacramento State
Sacramento, CASkills
- Organizational transformation
- Executive support
- Expense control
- AI integration
- Strategic planning
- Stakeholder engagement
- Cross-functional leadership
- Executive communication
- Data-driven decision making
- Team development
- Problem solving
- Effective collaboration
- Conflict resolution
- Mentorship and coaching
- Adaptability to change
- Community outreach
- Human resources management
- Strategy
Key Distinctions And Achievements
- $1M Sales Milestone (Nordstrom): First person in Nordstrom history to achieve $1M in sales in the junior division; exceeded all sales targets for 8 consecutive years.
- Enterprise Program Scale: Overseer of Kaiser Permanente's MLK Day of Service program mobilizing ~7,500 participants across 7 regions.
Board Governance And Community Leadership
- Board Member, Family Support Services, 01/2018, Present, Provide strategic oversight, governance, and organizational steering for an impactful community organization dedicated to supporting families and youth., Partner with executive leadership on long-range strategic planning, policy alignment, resource allocation, and program sustainability., Serve as an advocate and key representative to foster stakeholder relationships, ensure fiduciary compliance, and advance the organization’s strategic vision.
- Community Volunteer & Program Leader, Sprint Homelessness Challenge (Oakland), Oakland Team Empowerment Program (Youth Mentorship), WE@KP (Sponsored Bring Your Kid to Work & PMP Study Groups)
Early Career Leadership
- Kaiser Permanente, 01/2005, 12/2011, Department Secretary (Pharmacy Distribution), Cashier/Receptionist
- Nordstrom, 01/1997, 12/2006, Sales / Youth Board Coordinator
Certification
- Artificial Intelligence: Implications for Business Strategy — UC Berkeley Executive Education
- Certified Change Management Practitioner — Prosci
- Certified High Impact Team Trainer — High-Performance Team Facilitation & Frameworks
Timeline
Principal Executive & Strategic Operations Partner / Program Manager
Salesforce
02.2020 - Current
Project Manager Lead, National Labor Relations
Kaiser Permanente
01.2019 - 12.2020
Board Member
Family Support Services
01.2018 - Current
Executive Support & Event/Meeting Manager, National Equity & Inclusion
Kaiser Permanente
01.2014 - 12.2019
Operations & Communications Specialist (Progressive Advancement)
Kaiser Permanente
01.2011 - 12.2014
Department Secretary (Pharmacy Distribution) and Cashier/Receptionist
Kaiser Permanente
01.2005 - 12.2011
Sales / Youth Board Coordinator
Nordstrom
01.1997 - 12.2006
Master of International Business - Global Executive Leadership, Cross-Border Operations, Strategic Management & Scale
Southern New Hampshire University
Bachelor of Arts - Psychology
Sacramento State