Shay Smith
Winchester,KY
Summary
High-energy, brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Reliable, experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
6
6
years of professional experience
Work History
Guest Services Associate
Galaxy Bowling & Entertainment
Richmond, KY
09.2018 - Current
- Delivered friendly and knowledgeable support to current and prospective customers.
- Greeted guests upon arrival and provided excellent customer service.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
Nanny/House Manager
Shea Household
Lexington , KY
12.2020 - 03.2023
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Traveled with family to help with vacation activities and childcare.
- Transported children to school, extracurricular activities, and appointments when needed.
- Instructed the children in proper behavior, manners, health habits.
- Engaged with children on individual basis to build positive, trusting relationships.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Organized educational games and materials to encourage learning in a fun way.
- Observed children during snack time to prevent choking.
- Regulated children's schedules to balance rest, learning and play.
- Led hands-on activities consistent with child's interests and skills.
- Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
- Kept patient health and personal information private and confidential.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
Toddler Childcare Provider
Central Christian Child Care Center
Lexington, KY
11.2019 - 03.2021
- Provide nurturing care and supervision to toddlers in a safe and secure environment.
- Keep classroom areas clean and organized throughout the day.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Create a warm atmosphere where children feel comfortable expressing themselves while learning new skills.
- Feed toddlers meals and snacks according to daily schedule.
- Help children develop motor skills through physical activities such as crawling, walking, climbing stairs.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Infant Teacher
Kids R Kids Learning Academy
Lexington, KY
09.2018 - 11.2019
- Planned age-appropriate activities that encouraged physical, cognitive, social-emotional growth in infants.
- Engaged with children on individual basis to build positive, trusting relationships.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
- Read aloud and played alphabet games to encourage early literacy.
- Organized and maintained a safe, clean, and stimulating learning environment for infants.
Customer Service Executive
Fan Outfitters
Lexington, KY
08.2017 - 09.2018
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Offered customers carry-out service at completion of transaction.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Housekeeper
Christopher Young
Lexington , KY
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Emptied trash receptacles throughout the property.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
Education
High School Diploma -
Tates Creek High School
Lexington, KY05-2017
Skills
- Time Management
- Reservation Management
- Guest Relations
- Team Motivation
- Conflict Management
Timeline
Nanny/House Manager
Shea Household
12.2020 - 03.2023
Toddler Childcare Provider
Central Christian Child Care Center
11.2019 - 03.2021
Guest Services Associate
Galaxy Bowling & Entertainment
09.2018 - Current
Infant Teacher
Kids R Kids Learning Academy
09.2018 - 11.2019
Customer Service Executive
Fan Outfitters
08.2017 - 09.2018
Housekeeper
Christopher Young
High School Diploma -
Tates Creek High School
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