Shay Smith
San Diego,CA
Summary
People-oriented leader, focused on creating a warm and welcoming environment that inspires creativity and learning without boundaries. With a passion for creative problem-solving, has the ability to see individual strengths and encourage growth through personal engagement. As a shift leader in the service industry, work ethic, pragmatism, and communication are skills that were exercised daily. A passion for arts and childcare translates to an appreciation for the fruits of patience and attention to detail. Faces problems head-on and with a "can-do" attitude and would make a great addition to any team.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Shift Leader
Parakeet Cafe
San Diego, California
10.2025 - Current
- Monitored cafe service flow and resolved guest concerns sincerely & efficiently during busy periods.
- Trained new team members on Parakeet Cafe service standards and station routines.
- Coordinated food and beverage preparation with kitchen and bar staff as expediter and manager on duty.
- Enforced cleanliness, safety, and sanitation standards across cafe work areas.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Created training tools to make workflows more understandable to new hires
- Placed weekly orders to maintain inventory levels
- Barista Experience
Shift Leader
Sweetgreen
San Diego, California
04.2024 - 10.2025
- Supervised team operations during peak hours to ensure efficient service delivery.
- Trained new and existing staff on ever-improving food preparation and customer service best practices.
- Managed inventory levels and ordered products to maintain stock availability.
- Collaborated with management to implement operational improvements for workflow efficiency.
- Enforced health and safety standards in food handling and workplace practices.
- Resolved customer complaints promptly to enhance overall dining experience.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude with customers and employees throughout the shift.
- Maintained an organized work environment by delegating tasks to staff using applicable tools.
- Supervised and assisted in the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Seasonal Team Member
The Peach Truck
Dallas, TX
06.2023 - 08.2023
- Assisted customers with product selection and the ordering process.
- Received, processed, and transported merchandise in accordance with company policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning equipment.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking vehicles.
- Promoted products through effective merchandising techniques.
- Developed positive customer relationships through friendly greetings and excellent service, generating a community of returning customers.
- Stocked, organized, and operated company vehicles for remote sales events.
Nanny
Brianna Schneider
Dallas, Texas
06.2019 - 08.2023
- Planned and organized engaging activities to promote learning and development.
- Provided attentive care for children, ensuring safety and well-being.
- Managed schedules, transportation, and activities for children's social and educational engagement.
- Fostered positive relationships with children through patience and encouragement.
- Created a nurturing, safe environment to promote emotional, social, and intellectual growth.
Education
Bachelor of Arts - Interdisciplinary Computing in The Arts
University of California, San Diego
La Jolla, CA06-2025
Minor in International Studies
University of California, San Diego
La Jolla, CAArchaeology of Ancient Greek World
University of California, San Diego
Greece & Turkiye09-2024
Food, History, and Culture in Paris
Accent Global Study Center
Paris, France12-2023
Skills
- Creative problem solving
- Motivational leadership
- Exceptional customer service
- Aesthetic proficiency
- Quality control assurance
- Sense of urgency
- Strategic organization
Certification
- ServSafe Managers Certification
- ServSafe Food Handler's Certification
- OSHA Forklift Certification
- CPR Certification
Languages
French
Professional
Timeline
Shift Leader
Parakeet Cafe
10.2025 - Current
Shift Leader
Sweetgreen
04.2024 - 10.2025
Seasonal Team Member
The Peach Truck
06.2023 - 08.2023
Nanny
Brianna Schneider
06.2019 - 08.2023
Bachelor of Arts - Interdisciplinary Computing in The Arts
University of California, San Diego
Minor in International Studies
University of California, San Diego
Archaeology of Ancient Greek World
University of California, San Diego
Food, History, and Culture in Paris
Accent Global Study Center