Summary
Overview
Work History
Education
Skills
Timeline
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Shaylee Sumner

Green Cove Springs,FL

Summary

Outgoing Cafe Clerk with strong customer service background skilled in preparing and packaging food and beverage items in warm and friendly environment. Experienced in operating register to maintain profitability. Abides by health regulations and safety standards.

Overview

4
4
years of professional experience

Work History

Cafe Assistant

Sweet Sensations Cafe
02.2019 - 03.2020
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Fulfilled customer orders timely and efficiently while complying with pricing, packaging, and weighing procedures.
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Produced food and drink products that adhered to company quality and quantity standards.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Served needs of more than 80 customers in busy cafe environment.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Volunteer Experience

The Kitchen Of Clay County
01.2018 - 01.2020
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Maintained clean, neat and operational facilities to serve all program needs.
  • Arranged tables for 20-40 customers, following established preparation procedures to provide guests with excellent experiences.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.

Barista

David Marshall
03.2021 - 06.2022
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Prepared variety of dishes to customer satisfaction, ensuring high-quality culinary experiences.
  • Prioritized health and cleanliness, thoroughly cleaning kitchen surfaces and equipment.
  • Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.

Education

High School Diploma -

Homeschool
Clay County
04.2022

Skills

  • Needs assessment
  • Relationship building
  • Team collaboration
  • First Aid and CPR Certification
  • Stocking and replenishing
  • Food service standards
  • Kitchen support
  • Menu memorization
  • Safe food handling
  • Ingredient preparation

Timeline

Barista

David Marshall
03.2021 - 06.2022

Cafe Assistant

Sweet Sensations Cafe
02.2019 - 03.2020

Volunteer Experience

The Kitchen Of Clay County
01.2018 - 01.2020

High School Diploma -

Homeschool

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Shaylee Sumner