Shay Sutherland
Henry,IL
Summary
Enthusiastic paraprofessional, experienced in providing staff support in educational or childcare environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned.
Overview
9
9
years of professional experience
Work History
Paraprofessional
Henry Senachwine Grade School
09.2023 - Current
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Correctional Officer
Illinois Department Of Corrections
04.2019 - 09.2023
- Searched cells of individuals in custody to identify and confiscate contraband and other prohibited items.
- Escorted individuals in custody to and from cells, court, hospitals, and medical appointments.
- Observed individuals in custody throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Office Assistant
St. Margaret’s Hospital
04.2017 - 04.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Barista Manager
Northern Illinois University
08.2015 - 12.2016
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Bachelor Of Arts - Sociology And Psychology
Shay Sutherland
12.2016
Skills
- Microsoft Excel
- Complex Problem-Solving
- Monitoring
- Occupational Hazards and Safety Precautions
- Behavioral Disorders Familiarity
- Active Listening
- File and Record Maintenance
- Judgment and Decision-Making
- Microsoft Access
- De-Escalating Conflicts
Timeline
Paraprofessional
Henry Senachwine Grade School
09.2023 - Current
Correctional Officer
Illinois Department Of Corrections
04.2019 - 09.2023
Office Assistant
St. Margaret’s Hospital
04.2017 - 04.2019
Barista Manager
Northern Illinois University
08.2015 - 12.2016
Bachelor Of Arts - Sociology And Psychology
Shay Sutherland
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