Shay Taylor
Salt Lake City,UT
Summary
Experienced collections and customer service professional with 15+ years in financial services, healthcare and automotive industries. Proven track record of exceeding performance goals, managing high volume accounts, and delivering top-tier client experiences. Skilled in negotiations, conflict resolution, and leadership with a history of recognition for excellence in performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Vehicle Exchange Specialist
Jerry Seiner Dealerships
11.2024 - 09.2025
- Greet service drive customers and present tailored options for selling or trading their vehicles.
- Communicate effectively through flyers, phone calls, emails, and internet outreach to engage with potential customers.
- Provide fair and accurate vehicle appraisals to ensure a smooth and transparent process.
- Follow up with customers who may not have met in person to keep opportunities moving forward.
- Create a positive, welcoming environment that reflects our customer-first approach.
Collections Specialist
CPI, Sandy
02.2024 - 2024
- Contact Customers with overdue accounts and attempt to either collect the amount due in full or negotiate a payment plan to collect the balance in installments.
- Use skip tracing tools and other tools to try to locate customers who have moved or changed phone numbers.
- Stop and start reporting to credit bureaus on high balance accounts.
- Verify employment and residence to send the account for a legal garnishment.
Senior Account Manager L2
Prestige Financial, Draper
06.2020 - 11.2023
- Contact borrowers through phone, email and text to collect past due payments on accounts 10-89 days delinquent.
- Assist borrowers with payment arrangements including payment extensions, deferments, due date changes, and automatic payment setup online.
- Assist borrowers with voluntary surrenders, also put out for repossession.
- Worked with Assistant Vice President of Collections and colleagues on a daily basis to manage an effective and efficient workflow.
- Maintained meeting company goals set to be a top performer.
Broker Support Coordinator
Molina healthcare, Midville
03.2016 - 12.2019
- Handle new broker applications enrollment forms.
- Educated Brokers on plan benefits in all markets.
- Make sure CMS requirements are being met in the aforementioned processes.
- Develop and maintain a single point of contact by answering inquiries from national Brokers.
- Engage and collaborate with other departments as applicable.
- Assist with claims from members and providers when needed.
- Provided new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
- Assist callers with Web Portal registration and utilization.
- Assist in re-billing declined claims.
Education
Medical Certificate -
Kaplan University
03.2007
HighSchool Diploma - undefined
Visions In Education
03.2003
Skills
- Telecommunications support expertise
- Collaborative negotiation experience
- Effective sales techniques
- Strong verbal communication
- Customer engagement
- Clarifying processing concepts
- Conflict resolution
- Proactive self-starter
- Demonstrated leadership experience
- Results-driven mindset
- Trustworthy in commitments
- Adapts to constructive feedback
LANGUAGES
English
Timeline
Vehicle Exchange Specialist
Jerry Seiner Dealerships
11.2024 - 09.2025
Collections Specialist
CPI, Sandy
02.2024 - 2024
Senior Account Manager L2
Prestige Financial, Draper
06.2020 - 11.2023
Broker Support Coordinator
Molina healthcare, Midville
03.2016 - 12.2019
HighSchool Diploma - undefined
Visions In Education
Medical Certificate -
Kaplan University
AWARDS
Top performer 3 months in a row., Excellence In Customer Service., Top Sells Performance., Highest Call Intake., Leadership.
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