Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shay Walden

West Carrollton,OH

Summary

Dynamic and results-oriented professional with extensive experience in customer service and environmental services. Skilled in detailed-cleaning and patient care, demonstrating exceptional time management and communication abilities. Proven track record of enhancing operational efficiency and achieving high patient satisfaction rates.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Merchandiser

Menards
10.2024 - Current
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Delivery Driver

Amazon Flex
04.2023 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Driver

Uber Eats
05.2022 - Current
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Private Housekeeper

Self
07.2019 - Current
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
  • Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
  • Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disposed of hazardous waste.

Merchandiser

Sams Club
07.2024 - 09.2024
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks by size, style, and color.
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Developed merchandising strategy to efficiently move overstock.

Environmental Services Technician

Environmental Control
01.2024 - 03.2024
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Formulated and implemented long-range plans for environmental programs.
  • Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
  • Maintained spotless restrooms, break rooms and common areas with detail-oriented approach and consistent attention.

Nursing Assistant

Kettering Health Network
04.2023 - 06.2023
  • Documented care actions by completing records and logs in medical software system.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Delivered high-quality care to 10 patients in hospital facility.

Environmental Services Technician

Kettering Health Network
07.2022 - 04.2023
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Followed specific cleaning schedules based on patient needs.
  • Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Maintained spotless restrooms, break rooms, common areas, patient rooms and operating rooms with detail-oriented approach and consistent attention.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Maintained patient and hospital confidentiality.

Customer Service Representative

Menards
06.2022 - 08.2022
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Packer

UPS
03.2022 - 05.2022
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Loaded and unloaded items from production line.
  • Operated shrink wrap, banding and other wrapping machines.
  • Secured items for storage or shipment.

Environmental Services Technician

HHS - Labor and Delivery/NICU
08.2021 - 12.2021
  • Maintained spotless restrooms, delivery rooms, operating rooms, common areas and break rooms with detail-oriented approach and consistent attention.
  • Monitored spaces for environmental safety hazards.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Disposed of hazardous waste in proper bin.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
  • Maintained detailed records of all sanitation activities for billing and tracking purposes
  • Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.

Housekeeper

Trinity of Miami Township
08.2020 - 12.2020
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Environmental Service Technician

Trinity of Miami Township
12.2019 - 03.2020
  • Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
  • Monitored spaces for environmental safety hazards.
  • Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Prepared cleaning solutions and equipment in accordance with health and safety standards.
  • Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.

Freight Manager/ Remodel Associate

Big Lots
09.2019 - 12.2019
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Collaborated with manufacturing and supply chain management.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Loaded and unloaded materials onto trucks and trailers.

Customer Service Representative

Menards
07.2018 - 02.2019
  • Responded to customer requests for products, services, and company information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Prep Cook/ Host

TJ Chumps
01.2017 - 07.2017
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Trained and assisted new kitchen staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Cook

Pizza Hut
03.2016 - 12.2016
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

Bachelor of Science - Nursing

Kettering College School of The Medical Arts
Kettering, OH

Bachelor of Science - Nursing

Sinclair Community College
Dayton, OH
06-2026

High School Diploma -

Miamisburg High School
Miamisburg, OH
06-2018

Skills

  • CPT
  • ICD-10-CM
  • Detail-oriented
  • Time management
  • Medical Billing
  • Communication
  • Customer Service
  • Patient care and assistance
  • Project management
  • Waste management
  • Critical thinking

Certification

  • CNA - Certified Nursing Assistant
  • Medical Coding and Billing Specialist

Timeline

Merchandiser

Menards
10.2024 - Current

Merchandiser

Sams Club
07.2024 - 09.2024

Environmental Services Technician

Environmental Control
01.2024 - 03.2024

Delivery Driver

Amazon Flex
04.2023 - Current

Nursing Assistant

Kettering Health Network
04.2023 - 06.2023

Environmental Services Technician

Kettering Health Network
07.2022 - 04.2023

Customer Service Representative

Menards
06.2022 - 08.2022

Driver

Uber Eats
05.2022 - Current

Packer

UPS
03.2022 - 05.2022

Environmental Services Technician

HHS - Labor and Delivery/NICU
08.2021 - 12.2021

Housekeeper

Trinity of Miami Township
08.2020 - 12.2020

Environmental Service Technician

Trinity of Miami Township
12.2019 - 03.2020

Freight Manager/ Remodel Associate

Big Lots
09.2019 - 12.2019

Private Housekeeper

Self
07.2019 - Current

Customer Service Representative

Menards
07.2018 - 02.2019

Prep Cook/ Host

TJ Chumps
01.2017 - 07.2017

Cook

Pizza Hut
03.2016 - 12.2016

Bachelor of Science - Nursing

Kettering College School of The Medical Arts

Bachelor of Science - Nursing

Sinclair Community College

High School Diploma -

Miamisburg High School

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Shay Walden