Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shay Webb

Annapolis,MD

Summary

Accomplished leader with a strong history of enhancing productivity and streamlining organizational procedures. Adept at managing financial, personnel, and operational aspects to ensure seamless functioning. Expert in aligning targets with available resources to achieve long-term success. A strategic thinker and problem-solver committed to reducing costs and improving organizational efficiency. Leverages independent decision-making and sound judgment to drive company success.

Overview

20
20
years of professional experience

Work History

Store Co-Manager

Ulta Beauty
01.2024 - Current
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Multi Unit Retail Manager

Universal Orlando
10.2021 - 01.2024
  • Provides developmental tools, feedback, and support for team members and supervisors in their assigned areas
  • Responsible for maintaining and improving team member satisfaction by 12%
  • Responsible for managing the budget and overseeing all P&L categories for all locations
  • Responsible for reducing shrink by 8%
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Assistant Store Manager

Walmart Stores, INC
09.2018 - 10.2021
  • Assisted In managing overall operations totaling $130 million in annual sales
  • Ran store at 124% to target sales
  • Managed ten salaried direct reports and 320 hourly employees
  • Managed omnichannel experience at the store with customer satisfaction rating averaging 96%
  • Tactically controlled wage expenses by managing schedules and monitoring turnover
  • Coached employees in customer service, team building, and merchandising techniques
  • Reduced employee turnover by 30% by implementing a new hire follow-up program
  • Developed talent pipeline by mentoring 5 employees who became Assistant Managers.

Assistant Store Manager

Walmart Stores Inc
03.2016 - 09.2018
  • Analyzed customer feedback and implemented strategies to improve customer experience
  • Created and maintained safe and secure work environments for employees
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Scheduled employees for shifts, considering customer traffic and employee strengths
  • Reduced shrink in assigned areas by 15%.

Department Manager

Walmart Stores Inc
07.2013 - 02.2016
  • Raised YTD profit in the department to 110% during the first year in the position
  • Ran department at 20% comp sales
  • Managed overall department inventory process to ensure proper stock levels
  • Developed talent pipeline by mentoring three employees who became Department Managers
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Inventory Manager

Buick GMC
07.2011 - 07.2013
  • Developed and maintained knowledgeable and productive team of employees
  • Organized records of vehicles, schedules and completed orders
  • Created and updated regular inventory reports and records
  • Analyzed inventory data to identify and address stock discrepancies
  • Furnished dealership with accurate floor traffic control data and weekly reports on sales activities
  • Increased customer satisfaction for custom orders by 8%.

General Manager/District Trainer

Burger King
07.2004 - 02.2011
  • Developed and implemented strategies to increase sales and profitability, increasing profit 6%
  • Managed budget implementations, employee evaluations, and contract details
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Bachelor of Science - Business Management/Human Resources

Strayer University
12.2024

Skills

  • Profit and Loss Management
  • Inventory Control/Shrinkage
  • Omnichannel Management
  • Brand Management
  • Loss Prevention
  • Teamwork
  • Performance Management
  • Store operations
  • Staff Leadership
  • Sales Analysis
  • Talent Development
  • Expense Control
  • Training

Affiliations

Society of Human Resource Management

Timeline

Store Co-Manager

Ulta Beauty
01.2024 - Current

Multi Unit Retail Manager

Universal Orlando
10.2021 - 01.2024

Assistant Store Manager

Walmart Stores, INC
09.2018 - 10.2021

Assistant Store Manager

Walmart Stores Inc
03.2016 - 09.2018

Department Manager

Walmart Stores Inc
07.2013 - 02.2016

Inventory Manager

Buick GMC
07.2011 - 07.2013

General Manager/District Trainer

Burger King
07.2004 - 02.2011

Bachelor of Science - Business Management/Human Resources

Strayer University

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Shay Webb