Shay Wingrath
Fullerton,CA
Summary
Dedicated and results-driven professional contributing a wide range of experience – coordinating and selling high-volume business operations. Excellent problem-solving skills, consistently striving to surpass set standards for customer service. Adaptable and versatile while being goal orientated. Skilled at recognizing and averting potential problems and sales obstacles. Strong written and oral communication skills. Equally proficient in needs evaluation and outcome assessment. Accomplished in relationship building with the natural ability to easily gain customer trust for increased sales and customer loyalty. Able to work in time-sensitive environments. Proven ability to manage projects from planning through to completion.
Overview
11
11
years of professional experience
Work History
Rescue Coordinator
Animal Rescue
01.2021 - Current
- Performed in-depth behavior assessments to understand the temperament and needs of each animal, facilitating successful integration into new homes and fostering positive human-animal relationships
- Spearheaded private rescue operations for canine and equine species, vetting potential homes to ensure the placement of rescued animals in safe, loving environments
- Leveraged experience as a Veterinarian Technician to conduct thorough health evaluations, providing critical insights
- Coordinated animal fostering programs, ensuring temporary care arrangements were supportive and conducive to the animals' physical and emotional recovery
- Organized and executed reliable transport services for animals, navigating logistics to safely move rescues to veterinary appointments, foster homes, or permanent residences
- Forged strategic partnerships and collaborated closely with local rescue organizations, pooling resources and expertise to amplify the impact of rescue efforts and support a broader network of animals in need
Brand Ambassador / Nutritional Consultant / Sales Representative
Blue Buffalo Company Ltd
01.2023 - 01.2024
- Aligned Blue Buffalo products with essential pet nutritional needs, equipping PetSmart staff with the insights necessary to advocate products effectively to clients
- Developed and imparted advanced sales techniques to Sales Associates, empowering them to market and sell Blue Buffalo products with confidence and achieve significant sales success
- Provided comprehensive education to PetSmart General Managers on the latest product offerings, ensuring a store-wide understanding of cutting-edge pet solutions
- Orchestrated seminars focused on canine and feline nutritional requirements, enhancing the knowledge base of PetSmart employees and promoting optimal health of pets
- Attained an impressive sales closure rate of approximately 99%, reflecting a consistent ability to engage customers
- Mastered the art of upselling and cross-selling, promoting additional services to enhance the customer experience and increase sales revenue
- Exhibited a naturally affable and extroverted demeanor, coupled with an infectious enthusiasm, to foster a positive shopping environment and cultivate lasting customer relationships
Nutritional Consultant / Sales Team Member
Petco Health and Wellness Company, Inc.
01.2014 - 01.2021
- Performed in-depth behavior assessments to understand the temperament and needs of each animal, facilitating successful integration into new homes and fostering positive human-animal relationships
- Spearheaded private rescue operations for canine and equine species, vetting potential homes to ensure the placement of rescued animals in safe, loving environments
- Leveraged experience as a Veterinarian Technician to conduct thorough health evaluations, providing critical insights
- Coordinated animal fostering programs, ensuring temporary care arrangements were supportive and conducive to the animals' physical and emotional recovery
- Organized and executed reliable transport services for animals, navigating logistics to safely move rescues to veterinary appointments, foster homes, or permanent residences
- Forged strategic partnerships and collaborated closely with local rescue organizations, pooling resources and expertise to amplify the impact of rescue efforts and support a broader network of animals in need
Education
Graduate -
Printing Industries Association, Inc. (PIA) Trade College
Skills
- Sales Development
- Account Management
- Policy/Procedure Development
- Consultative Sales
- Formal Client Presentations
- Sales Negotiations
- Needs Assessment
Timeline
Brand Ambassador / Nutritional Consultant / Sales Representative
Blue Buffalo Company Ltd
01.2023 - 01.2024
Rescue Coordinator
Animal Rescue
01.2021 - Current
Nutritional Consultant / Sales Team Member
Petco Health and Wellness Company, Inc.
01.2014 - 01.2021
Graduate -
Printing Industries Association, Inc. (PIA) Trade College
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