Networking
SHAY A. FINGER
Graham,NC
Summary
Studied A+ at Durham Technical College. Learned basics troubleshooting computer problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Tech Support position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Retail Store- Stager
Walmart
Graham, NC
03.2023 - Current
- Help Dispense Team Organize Customer Groceries
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
Donation
Goodwill Industries
Mebane, NC
01.2022 - 01.2023
- Conducted dynamic presentations to internal and external customers, partners and executive leadership.
- Managed interactions with donors and donation center personnel to achieve goals.
- Excellent communication skills, both verbal and written.
Customer Support, Cashier
CVS Pharmacy
Mebane, NC
01.2018 - 01.2020
- Traveled between stores to support staffing.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Back of House Retail Team Member
Babies R Us
Durham, NC
01.2016 - 01.2018
- Supported the rehabilitation of stock management
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Pharmacy Experience, Pharmacy Technician
Rite Aid Pharmacy
Burlington, NC
01.2017 - 12.2017
- Provided customer facing service and medication filling
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers
- Counted, measured and compounded medications following standard procedures
Customer Service Associate
Toys R Us
Durham, NC
10.2016 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
Continue Education - CCNA CISCO Networking
Testout.com
Online 03.2023 - Current
No Degree - A+ Core 1 And A+ Core 2 (CTS-3255A)
Durham Technical Community College
Durham, NC 08.2022 - 12.2022
No Degree - Sterile Processing Technology
Wake Technical Community College
Raleigh, NC 04.2021 - 12.2021
No Degree - Pharmacy Technician
Ashworth College
Norcross, GA 01.2017 - 12.2017
Bachelor of Arts - Game Art Design
Westwood College - Denver North
Denver, CO 03.2008 - 06.2012
Skills
IT Troubleshooting & Problem Solvingundefined
Certification
Currently Learning Cisco Certified Network (CCNA)
Interests
Cybersecurity
Gaming PC's
Building Gaming PC's
I love gaming PC's it has helped me to have interest in Information Technology. Learning all the parts that goes into a computer and allow it to work the way it does. My friend helped me to build my first gaming PC and every since then, I have been hooked on information technology.
Timeline
Continue Education - CCNA CISCO Networking
Testout.com
03.2023 - Current
Retail Store- Stager
Walmart
03.2023 - Current
No Degree - A+ Core 1 And A+ Core 2 (CTS-3255A)
Durham Technical Community College
08.2022 - 12.2022
Donation
Goodwill Industries
01.2022 - 01.2023
No Degree - Sterile Processing Technology
Wake Technical Community College
04.2021 - 12.2021
Customer Support, Cashier
CVS Pharmacy
01.2018 - 01.2020
No Degree - Pharmacy Technician
Ashworth College
01.2017 - 12.2017
Pharmacy Experience, Pharmacy Technician
Rite Aid Pharmacy
01.2017 - 12.2017
Customer Service Associate
Toys R Us
10.2016 - 12.2017
Back of House Retail Team Member
Babies R Us
01.2016 - 01.2018
Bachelor of Arts - Game Art Design
Westwood College - Denver North
03.2008 - 06.2012
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