Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaya Murphy

Williston

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

14
14
years of professional experience

Work History

Assistant General Manager

Bakken XWA Hotel & Suites
07.2020 - Current
  • Administrative tasks (paperwork, multi line phones, accurate records/information)
  • Guest Relations (Reservations, accommodations, satisfactory stays)
  • Operational Management (accounts payables/receivables for direct bill/charge accounts, staffing, inventory/ordering)
  • Oversaw daily hotel operations to ensure exceptional guest experiences and satisfaction.
  • Developed and implemented training programs to enhance staff performance and service quality.

Assistant Manager

Maurices
11.2017 - 07.2020
  • Supervision/Staff Management (coaching, scheduling, team building)
  • Sales/Customer service (upselling, promoting, leading by example)
  • Inventory/Operations (in store merchandise is current to season/trends, all back stock is prepped and ready to hit the floor, all sales are current and known to customers)
  • Led team to exceed sales targets through effective training and development.
  • Streamlined inventory management processes to enhance accuracy and reduce stock discrepancies.

Assistant Manager

VanWinkle Espresso
01.2015 - 11.2017
  • Sales/Profitability (track sales, analyze profitability, strategize daily specials to entice more sales)
  • Inventory management (cost vs waste, stock levels, ordering)
  • Training/Development (ongoing staff evaluation and training/coaching)
  • Implemented visual merchandising strategies to optimize product presentation and drive customer engagement.
  • Analyzed sales data to identify trends, informing strategic decision-making for promotions and merchandising.

Cashier

Taco Johns
01.2012 - 05.2014
  • Processed high volumes of transactions efficiently using POS systems.
  • Maintained accurate cash drawer, ensuring compliance with financial policies.
  • Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
  • Assisted in training new team members on operational procedures and best practices.

Education

High School Diploma -

Kalama Middle/High School
Kalama, WA

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Training and development skill

Timeline

Assistant General Manager

Bakken XWA Hotel & Suites
07.2020 - Current

Assistant Manager

Maurices
11.2017 - 07.2020

Assistant Manager

VanWinkle Espresso
01.2015 - 11.2017

Cashier

Taco Johns
01.2012 - 05.2014

High School Diploma -

Kalama Middle/High School

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