Shaya Smith
Inver Grove Heights,MN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Works effectively with cross-functional teams in ensuring operational and service excellence. Skilled at developing and maintaining documentation systems and maintaining a high level of confidentiality.
Overview
9
9
years of professional experience
Work History
Coordinator, Leaves of Absence
Minneapolis Public Schools
08.2022 - Current
- Enter data, generate reports, and produce tracking documents.
- Compose determination letters and notify employees and supervisors.
- Enhance operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Council and train principals and directors over leave of absence processes, procedures, and requirements.
- · Researches and resolves employee issues and communicates information on status and changes.
- · Maintains confidentiality of work-related issues and records.
- · Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Human Resources Information Analyst
Minneapolis Public Schools
02.2022 - 08.2022
- Used database to research, gather, analyze and present data.
- Organized information by studying, analyzing, interpreting and classifying data.
- · Led data entry and document scanning projects.
- Maintained historical records by documenting system changes and revisions.
- · Assisted to create Standard Operating Procedures for departments.
- Support HR Specialist and Consultant
- Provide and oversee HRIS training for new and current employees.
Human Resources Specialist/Consultant
Minneapolis Public Schools
02.2020 - 02.2022
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Pre-screened resumes prior to sending to hiring managers for consideration.
- · Union contraction interpretation for 15 different collective bargaining agreements.
- · Provided benefit enrollment information.
- · Submitted background checks and conducted fingerprinting.
- · Managed front desk by answering phone, greeting visitors and employees.
- Data entry and record updating by scanning employee documents.
- Completed employment verification forms or composed letters.
- · Posted candidate pools and screened candidate pools.
- Negotiated compensation
Patient Account Representatvie
HealthPartners
02.2018 - 12.2019
- Submitted/resubmitted medical billing claims
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Completed adjustments according to explanation of benefits from insurance payer.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Responded to patient, family and external payer inquiries.
- Reconciled statements with patient records.
Patient Accounting Representative
Gillette Children's Specialty Healthcare
03.2015 - 09.2017
- Facilitated timely reimbursements by promptly submitting claims to insurance providers.
- Reduced errors in coding by maintaining up-to-date knowledge of industry regulations and requirements.
- Assisted patients in understanding their financial obligations, addressing concerns, and offering payment options.
- Ensured accurate billing, performing regular audits of patient accounts and identifying discrepancies.
- Provided exceptional customer service, resolving patient inquiries and disputes in a timely manner.
- Negotiated payment arrangements with patients to minimize bad debt write-offs while maintaining positive relationships.
Education
High School Diploma -
St. Bernard's High School
Saint Paul06.2002
Skills
- Customer Service
- Data Entry
- Discretion and Confidentiality
- Recordkeeping
- Contract Interpretation
- Insurance Verification
- Microsoft Office
- SAP
- SuccessFactors
- Perceptive Content ( ImageNow)
- AbsenceSoft
Timeline
Coordinator, Leaves of Absence
Minneapolis Public Schools
08.2022 - Current
Human Resources Information Analyst
Minneapolis Public Schools
02.2022 - 08.2022
Human Resources Specialist/Consultant
Minneapolis Public Schools
02.2020 - 02.2022
Patient Account Representatvie
HealthPartners
02.2018 - 12.2019
Patient Accounting Representative
Gillette Children's Specialty Healthcare
03.2015 - 09.2017
High School Diploma -
St. Bernard's High School