Shayan Khan
Orlando
Summary
Positive, upbeat personality traits blend with strong sense of responsibility and organizational skills. Comprehensive understanding of hotel operations, combined with expertise in room allocation and guest satisfaction. Aiming to enhance operational efficiency and improve guest experiences.
Overview
3
3
years of professional experience
Work History
Rooms Controller
Hard Rock Hotel
05.2025 - Current
- Managed room inventory and allocation to optimize guest satisfaction and operational efficiency.
- Coordinated with front desk staff to ensure seamless check-in/check-out processes.
- Followed-up with guests to resolve requests or problems to complete satisfaction.
- Managed room inventory effectively to minimize overbooking situations.
Front Desk Agent
Hard Rock Hotel
03.2024 - 05.2025
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Handled guest inquiries and resolved issues promptly, enhancing customer satisfaction.
- Maintained accurate records of reservations and billing information, ensuring data integrity.
- Assisted in training new staff on front desk procedures and customer service standards.
Front Desk Agent
Holiday Inn
02.2023 - 03.2024
- Processed payments and handled cash transactions securely, adhering to financial protocols.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Maintenance
Holiday Inn
08.2022 - 02.2023
- Painting
- Plumbing
- A/C unit swaps and filter change
- Projects done for guest rooms
Education
High School Diploma -
Mississauga Secondary School
Toronto 06-2019
Skills
- Multitasking skills
- Front office operations
- Team leadership
- Decision-making
- Excellent oral and written communication
- Guest relations
- Quality assurance standards
- Property management systems
- Guest complaint resolution
- Teamwork and collaboration
- Upselling skills
Timeline
Rooms Controller
Hard Rock Hotel
05.2025 - Current
Front Desk Agent
Hard Rock Hotel
03.2024 - 05.2025
Front Desk Agent
Holiday Inn
02.2023 - 03.2024
Maintenance
Holiday Inn
08.2022 - 02.2023
High School Diploma -
Mississauga Secondary School