Shayan Metzger
Clermont,FL
Summary
Highly motivated security professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Host
Walt Disney World
05.2024 - Current
- Verified guest identification and cast member credentials.
- Delivered exceptional and courteous support to team members and visitors.
- Identified and reported unauthorized personnel.
- Delivered courteous assistance to guests.
- Adhered strictly to security, safety procedures, and posted orders.
- Monitored surroundings diligently throughout entire shifts.
- Addressed problems quickly and reported information clearly.
- Communicated issues and concerns to management promptly.
- Ensured security by overseeing crowds at events.
- Conducted manual bag searches to detect prohibited items.
- Utilized body scanning technology to ensure premises security.
- Interacted with law enforcement officers when necessary.
- Engaged guests in conversation using strong interpersonal skills.
- Offered direction to peers ensuring cooperative workplace standards.
- Enhanced guest satisfaction with innovative problem-solving techniques.
- Exhibited problem-solving abilities, addressing challenges swiftly.
- Delivered outstanding guest service during in-person interactions.
- Performed regular tasks with accuracy and efficiency.
- Contributed positively to team dynamics, resulting in increased efficiency.
Custodial Cast Member
Walt Disney World
11.2023 - 05.2024
Residence Manager and Day Habilitation Coordinator
Maranatha Human Services, Inc.
06.2010 - 09.2023
- Completed daily administrative duties such as telephone management, email correspondence, document organization, and report preparation.
- Recorded interaction details, incident reports, and attendance logs.
- Maintained compliance with company policies across all teams.
- Executed routine property evaluations guaranteeing fulfillment of safety requirements.
- Organized tasks for effective accomplishment of service objectives.
- Implemented diverse tools to improve process flow and increase productivity.
- Ensured deadlines were consistently met through effective time management.
- Collaborated effectively with a diverse team to achieve goals.
- Directed supply handling to maintain readiness of necessary materials.
- Supported collective efforts in achieving increased organizational efficiency.
- Enhanced skills with advanced training and continual learning.
- Established office staff rosters and scheduled task completion timelines.
- Facilitated cross-department collaboration to meet project deadlines and budget constraints.
- Generated detailed reports for management and regulatory bodies.
- Implemented training programs for optimal team performance.
- Conducted mentoring sessions for newly hired employees covering all aspects of programs.
- Partnered with management to troubleshoot problems related to staff efficiency, office facilities and scheduling.
- Set priorities and allocated work to team members.
- Optimized interaction among departments for rapid issue resolution.
Education
Business Administration - associates degree upon completion of final semester
SUNY Ulster
Stone Ridge, NYCriminal Justice - two semesters completed
SUNY Ulster
Stone Ridge, NYSkills
- Conflict resolution
- Guest interaction
- Team collaboration
- Report writing
- Problem solving
- Time management
- Communication skills
- Decision making
- Incident reporting
- Visitor screening
- Workplace safety
- Interpreting procedures and instructions
- Relationship building and management
- De-escalation techniques
- Detail orientation
- First aid and CPR certified
- Verbal and written communication
- Sensitive information handling
- Multitasking
Certification
- CPR/First Aid/AED
- SCIP
- Florida Drivers License
Timeline
Security Host
Walt Disney World
05.2024 - Current
Custodial Cast Member
Walt Disney World
11.2023 - 05.2024
Residence Manager and Day Habilitation Coordinator
Maranatha Human Services, Inc.
06.2010 - 09.2023
Business Administration - associates degree upon completion of final semester
SUNY Ulster
Criminal Justice - two semesters completed
SUNY Ulster
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