Excel
SHAYAN SHAHABI
San Jose,CA
Summary
Dedicated and detail-oriented professional with a strong background in scientific research and pharmacy technology. Possess a solid foundation in biology, pharmacology, and laboratory techniques. Proven ability to contribute to scientific investigations and pharmaceutical operations, ensuring accuracy, compliance, and patient safety. Adept at utilizing cutting-edge technologies and methodologies to drive research projects and optimize pharmacy processes. Demonstrated commitment to delivering high-quality results within collaborative team environments. Seeking a challenging position that leverages my skills in both scientific research and pharmacy technology to advance healthcare outcomes.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Pharmacy Technician
Safeway Pharmacy
11.2023 - Current
- Medication Dispensing, Prescription Processing, Customer Service, Inventory Management, Medication Labeling, Insurance Processing, Quality Assurance, Patient Privacy, Continuing Education, Counseling the patient for time to take medicine.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume pharmacy environment
- Counted, measured and compounded medications following standard procedures
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Stocked, labeled, and inventoried medication to keep accurate records
- Counted and labeled prescriptions with correct item and quantity
- Collected co-payments or full payments from customers
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Liaised with other pharmacies to eliminate issues related to product expiration
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders
- Managed opening and closing duties for pharmacy
- Set up and modified patient profiles to include current medications and insurance details
- Developed and implemented improvements to pharmacy organization system
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Entered and processed patients' prescriptions into internal system
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Counseled customers on medications, appropriate dosage and potential side effects
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
Pharmacy Technician
Walgreen's Pharmacy
01.2021 - 01.2023
- Consistently praised for efficiently handling customer service duties, such as answering phones, typing prescriptions, patient processing, and billing, to allow Pharmacists and pharmacy staff to focus on the health concerns of their patients
- Ensure the cleanliness, sanitation, and maintenance of all facilities, pharmacy, and equipment
- Help implement the pharmacy's quality assurance and control program to ensure compliance with HIPAA, State Board of Pharmacy, and OSHA regulations, improving patient care and satisfaction
- React calmly and effectively in emergency situations, adding a personal, caring touch to immediately put patients at ease
- Accurately calculate dosages, dispense medications, prepare prescription labels, and fill prescriptions for approval by pharmacists
- Be proficient with the pharmacy's proprietary computer program to access prescription information, including patient and prescriber data, drug selection, prescription interpretation, and insurance billing
- Schedule the technicians weekly for the pharmacy and train all newly hired technicians
- Collaborate with the Pharmacist to review Medication Therapy Management for patients and help set up appointments if needed.
- Counted, measured and compounded medications following standard procedures
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Entered and processed patients' prescriptions into internal system
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Stocked, labeled, and inventoried medication to keep accurate records
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Counted and labeled prescriptions with correct item and quantity
- Collected co-payments or full payments from customers
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Counseled customers on medications, appropriate dosage and potential side effects
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
- Resolved third-party billing, computer system and customer service issues
- Liaised with other pharmacies to eliminate issues related to product expiration
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Coordinated verification and filling of more than 150 daily prescriptions in high-volume pharmacy environment
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Set up and modified patient profiles to include current medications and insurance details
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
Research Assistant
San Jose State University
01.2017 - 01.2019
- Proficient in research methodologies and protocols for clinical studies
- Experienced in literature reviews, experiment design, and data collection procedures
- Competent in statistical software for data analysis and report generation
- Detail-oriented with a focus on maintaining data integrity and confidentiality
- Coordinated and conducted clinical research experiments, ensuring adherence to protocols
- Collected and analyzed data on patient outcomes, treatment efficacy, and relevant parameters
- Utilized statistical tools to interpret research data and generate comprehensive reports
- Assisted in maintaining research facilities, including laboratory equipment and study documentation
- Collaborated with interdisciplinary teams to coordinate research activities and meet project milestones
- Contributed to the preparation of research reports, manuscripts, and presentations for conferences
- Supported the development and implementation of outreach programs related to clinical research
- Engaged in fieldwork, including patient interaction, data collection, and quality assurance.
Marketing Manager
Extreme Pita San Jose First Street
10.2012 - 11.2017
- Analyze marketing program results monthly and reported new revenue, profitability, performance vs
- Target goals and long-term impact on customer behavior
- Partners with commercial dealerships to strengthen relationships, build influence, drive sales, deliver the company and dealer profitability and improve the end user experience
- Lead sales in Business Process Management, Digital Content Management, and client relation, generating thousands of sales
- Designed and implement comprehensive sales strategy incentive programs, prepared quarterly sales forecasts, projected revenue, developed annual and quarterly sales budgets, and mentor team in sales methodologies
- Increased brand awareness through the creation and management of social media channels and the corporate blog
- Increased social media engagement by 1200%
- Managed multiple cross-functional teams from solution concept through to successful release, effectively managing each investment stream to maximize financial returns and revenue growth
- Reduced costs and enhanced development flexibility to meet market demands by designing and implementing iterative development and delivery mechanisms
- Developed the strategy, business plan, product requirements, and portfolio roadmaps based on regional customer requirements and competitive market analysis
- Conducted weekly/monthly/quarterly performance evaluations of direct reports, further developing, and monitoring individual plans for all direct reports and business partners.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization
- Utilized market trends and target audience statistics to effectively and appropriately market products
- Managed workflow between staff, coordinating documents, planning, and creative material distribution
- Maintained documentation, detailing assignments, in-progress work and completed project milestones
- Used data analytics to track lead generation campaigns and improve quality
- Researched developing trends to stay updated with new ideas and marketing practices
- Managed workflow between staff, coordinating documents and creative material distribution
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions
- Recruited and hired capable team members to add value and diverse skills set to marketing department
- Worked with graphic designers and writers to establish theme and tone for content
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral
- Continually maintained and improved company's reputation and positive image in markets served
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
- Created and managed social media campaigns to increase brand engagement
- Captured new customers by optimizing business strategies and launching products to diversify offerings
- Wrote and distributed press releases to increase brand visibility
- Generated sponsorships with related and partnering entities to enhance marketing objectives
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills
- Launched successful digital marketing campaigns that achieved goals for increased website traffic
- Coordinated with design and media teams to develop high-quality creative assets
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue
- Mentored local personnel on best practices and protocols to maximize productivity
- Devised content strategy to effectively engage target audiences
- Conducted market research to identify new opportunities and target markets
- Developed creative presentations, trend reports, kitted assets, and product data sheets
Research Assistant
Azad University (Iran)
Sari
01.2006 - 01.2008
- Research Methodology: Proficient in applying research methodologies and protocols relevant to agriculture
- Experienced in conducting literature reviews, designing experiments, and implementing data collection procedures
- Assisted in designing and conducting agricultural research experiments, including field trials and controlled environment studies
- Collected data on crop growth, pest control measures, soil composition, and other relevant parameters
- Utilized statistical software to analyze research data, interpret results, and generate reports
- Assisted in maintaining research plots, greenhouse facilities, and laboratory equipment
- Conducted literature reviews to stay updated with current research and agricultural trends
- Collaborated with research team members to coordinate research activities and ensure project milestones were met
- Assisted in preparing research reports, manuscripts, and presentations for conferences and publications
- Assisted in the development and implementation of agricultural outreach programs and workshops
- Participated in fieldwork, including planting, harvesting, and data collection
- Maintained accurate records of research data, ensuring data integrity and confidentiality.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations
- Attended seminars and symposiums to improve overall knowledge and understanding
- Worked both independently and collaboratively in fast-paced laboratory environment
- Performed statistical, qualitative, and quantitative analysis
- Developed research protocols and procedures to produce accurate results
- Created surveys and questionnaires to collect data for research projects
- Conducted tests on equipment and instruments for quality
- Reviewed documents and data to identify trends and patterns
- Collected research data through experimentation, surveys and leading focus groups
- Collaborated with other researchers to develop successful research strategies
- Utilized advanced analytical software to analyze data sets
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings
- Collaborated with researchers and scientists to design and execute experiments
- Maintained up-to-date records of research activities and results for future reference
- Maintained and calibrated various types of lab equipment
- Recorded and analyzed data to produce reports of results
- Adhered to laboratory safety procedures to maintain compliance with quality control standards
- Troubleshot and resolved equipment and process issues
- Analyzed results using analytical software and created reports
- Coordinated and managed laboratory projects and experiments
- Interpreted laboratory results to provide technical advice to scientists
- Cooperated with other technicians to develop and test new protocols
- Assisted scientists by collecting and organizing laboratory data
- Participated in research projects by designing and executing experiments
- Prepared samples for analysis by performing complex sample preparation tasks
- Trained and supervised junior technicians in laboratory protocols
- Participated in lab meetings and project presentations
- Operated and performed preventative maintenance on laboratory equipment and instruments
- Developed new protocols and improved existing laboratory processes
- Set and oversaw quality assurance guidelines for laboratory work
- Monitored and documented safety standards to verify compliance
- Provided support and guidance to junior lab staff
- Kept abreast of current industry, scientific and regulatory developments and issues
- Prepared reagents and solutions following standard laboratory formulas and procedures
- Scheduled appointments with test subjects over phone and through email
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Performed statistical, qualitative, and quantitative analysis.
- Conducted tests on equipment and instruments for quality.
- Reviewed documents and data to identify trends and patterns.
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
Education
MBA - Healthcare Managment
Western Governors University
Salt Lake City 10.2023 - Current
Bachelor of Science - Biology
San Jose State University
San Jose, CA 08.2017 - 08.2020
Bachelor of Science - Agriculture
Islamic Azad University
IranAssociate of Science -
De Anza College
Cupertino, CA 09.2012 - 12.2016
Skills
Medication Dispensing: Proficient in accurately and safely dispensing medications, including understanding prescription orders, measuring and packaging medications, and labeling prescription containers appropriatelyPrescription Processing: Skilled in processing prescription orders, including verifying patient information, insurance coverage, and medication dosage instructionsPharmacy Operations: Knowledgeable in various pharmacy operations, such as inventory management, medication storage and handling, and maintaining proper sanitation and safety protocolsPharmaceutical Calculations: Proficient in performing pharmaceutical calculations to ensure accurate medication dosages, including conversions, compounding, and dose adjustments based on patient-specific factorsPharmacy Software and Systems: Familiarity with pharmacy software systems used for prescription processing, inventory management, and insurance billing, ensuring accurate and efficient workflowCustomer Service: Strong customer service skills, including greeting and assisting patients, addressing their inquiries and concerns, and providing medication counseling when necessaryMedication Safety and Quality Control: Adherence to medication safety protocols, including proper storage, expiration date checks, and quality control measures to ensure patient safety and compliance with regulatory standardsKnowledge of Drug Classifications and Interactions: Understanding of different drug classes, common medications, and potential drug interactions to identify potential risks and communicate them to pharmacists and patientsRegulatory Compliance: Familiarity with relevant regulatory guidelines and standards, such as HIPAA, State Board of Pharmacy regulations, and pharmacy practice standards, to ensure compliance and maintain patient privacy and confidentialityCommitted to professional development, willing and able to complete special projects as required
Drug Inventory Control
Workflow Optimization
Medication Dispensing
Prescription Filling
Regulatory Compliance
Insurance Billing
Drug Inventory Management
Drug Utilization Review
Drug Safety
Supply Restocking
Manual and Automated Medication Dispensing
Aseptic Techniques
Patient Confidentiality
Updating Medication Histories
Pharmacist Support
HIPAA
Problem-Solving Skills
Prescription Management
Intravenous Admixture Preparation
Drug Storage Procedures
Pharmacy and Customer Records Management
Prescription Verification
Insurance Verification
Team Collaboration
Staff Development
Filling Prescriptions
HIPAA Regulations
Advanced Math Skills
Experimental Design
Lab Safety
Survey Administration
Document Management
Clerical Support
Quality Assurance
Laboratory Testing
Research Reporting
Data Analysis
Statistical Analysis
Questionnaire Development
Tissue Processing
Specimen Preparation
Data Collection
Equipment Maintenance
Materials Restocking
Activity Tracking
Research Paper Writing
Research Design
Work Prioritization
Literature Reviews
Publication Preparation
Leading Discussion Groups
Adobe Applications
Problem-Solving
Data Entry
Teamwork and Collaboration
Documentation Skills
Database Searches
[Software] Expertise
Lab Equipment Operation
Analytical Thinking
Documentation Abilities
Technical Support
Clinical Trial Support
Quantitative and Qualitative Analysis
Conducting Assays
Creating Presentations
Database Research
Scientific Experiments
Research Methods
Flexible Schedule
Equipment Management
Subject History Documentation
Drug utilization review
FDA Drug Safety Guidelines
Processing payments
Receiving incoming supplies
Prepare bubble packs
Drug storage procedures
Manual and automated medication dispensing
Intravenous admixture preparation
Updating medication histories
Pharmacy and customer records management
Drug inventory management
Advanced math skills
Medication dispensing
Pharmaceutical sales and services
Medicare and Medicaid process
Assisting pharmacists
Confidentiality and HIPAA
Team collaboration
New Hire Onboarding
Medication Therapy Management
Secure storage of medications
Answering customer questions
Interpreting orders
Patient education and counseling
Typing medication labels
Operations support
Patient confidentiality
Drug safety
Certification
Certified Pharmacy Technician (CPhT), licensed pharmacy technician with California State Board of Pharmacy (TCH 193634)
Background Summary
Dedicated and detail-oriented Pharmacy Technician with 2 years of experience in healthcare administration. Highly organized and efficient in managing administrative tasks, coordinating patient services, and ensuring smooth clinic operations. Seeking a challenging position as a Pharmacy Technician, where I can utilize my skills to contribute to the efficient delivery of healthcare services and the overall success of a healthcare organization.
Area Of Expertise
- Medical Terminology
- Clinical Training and Support
- Program Management
- Budget Management
- Coaching and Training
- Customer Satisfaction
- Technical Documentation
- Quality Control
- Workflow Optimization
- Sales and Marketing
- Requirement Gathering and Analysis
- Account Receivable and Billing
Affiliations
- Project Management Institute
- Association of Information Technology Professionals
- Society of Human Resource Management
Software
Microsoft word
EPS
Timeline
Pharmacy Technician
Safeway Pharmacy
11.2023 - Current
MBA - Healthcare Managment
Western Governors University
10.2023 - Current
Pharmacy Technician
Walgreen's Pharmacy
01.2021 - 01.2023
Bachelor of Science - Biology
San Jose State University
08.2017 - 08.2020
Research Assistant
San Jose State University
01.2017 - 01.2019
Marketing Manager
Extreme Pita San Jose First Street
10.2012 - 11.2017
Associate of Science -
De Anza College
09.2012 - 12.2016
Research Assistant
Azad University (Iran)
01.2006 - 01.2008
Bachelor of Science - Agriculture
Islamic Azad University