Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shayanna Hart

Phoenix,Arizona

Summary

With a background in patient administration with the U.S. Army National Guard-Arizona State, I excel in medical terminology and HIPAA compliance, blending strong empathy with administrative support. Proven expertise in enhancing patient care and record management, my career spans roles in fast-paced environments, showcasing dedication to quality and customer service.

Overview

5
5
years of professional experience

Work History

Patient Administration Specialist

U.S. Army National Guard-Arizona State
Phoenix, Arizona
02.2024 - Current

As a Patient Administration Specialist, I learned to compile information from patients and caregivers, or family members, to identify care concerns. I was also taught how to maintain patient records in accordance with HIPAA regulations, including data entry of patient information into the electronic medical record system.

Crew Member

Raising Cane's Restaurants
Surprise, Arizona
11.2021 - 06.2025

I had monitored the quality of the food served to ensure it met the company standards for presentation and temperature. I also scrubbed and polished counters to remove debris and food.

Crew Member

Dairy Queen Grill & Chill
Phoenix, AZ
11.2023 - 05.2024

As a crew member, I served food and beverages at take-out counters to provide fast service to waiting guests. I also upheld high standards of productivity and quality in operations. In doing so, I made sure to warmly greet visitors to promote great customer service and a positive ordering experience. After being welcomed back to the DQ family, I had left this company on active duty orders for training through the Army.

Crew Member

Raising Cane's Restaurants
Surprise, Arizona
08.2023 - 09.2023

Assisted in the preparation of food items. I also maintained high standards of customer service during high-volume work shifts and fast-paced operations due to this establishment being very well known. As well as presenting orders to guests within anticipated service time. I enjoyed working at this location and appreciated being welcomed back to the Canes family, but I unfortunately had to leave due to relocating to another home address.

Barista

Starbucks
Surprise, Arizona
06.2023 - 07.2023

Organized workstations efficiently so that tasks could be completed quickly during peak hours. I described menu items to customers and suggested appealing products. As well as giving samples of popular coffee and tea blends to create sale opportunities while maintaining high levels of cleanliness, organization, and sanitation of food and beverage products. I enjoyed my time of employment here, but I left this company due to the company's inadequate management.

Crew Member

Dairy Queen Grill & Chill
Phoenix, Arizona
09.2022 - 05.2023

Assisted management teams with inventory counts of food products and beverage supplies. Checked expiration dates on all products before serving them to customers. I had unfortunately left this establishment due to a change in my living address.

Crew Member

Raising Cane's Restaurants
Surprise, Arizona
11.2021 - 07.2022

I checked expiration dates on all products before serving them to customers. I also monitored the quality of the food served to ensure it met the company standards for presentation and temperature. I unfortunately left this establishment due to the relocation of my living address.

Crew Member

Dairy Queen Grill & Chill
Phoenix, Arizona
10.2020 - 08.2021

This company was my first job, and I was employed at the age of 16. I demonstrated proper food safety practices by accurately completing the quality control checklist. I also assisted in the preparation of food items. This company was great for starting off in the workforce. I unfortunately left due to my change in living address.

Education

Certificate - Patient Administration Specialist

U.S Army Medical Center of Excellence
San Antonio, TX
02-2025

Certificate -

Basic Combat Training
Fort Sill, OK
11-2024

GED -

GED Online
01-2024

Skills

  • Medical terminology knowledge
  • Medical coding
  • Administrative support
  • HIPAA
  • Strong empathy

Accomplishments

  • In my 7 week training as a Patient Administration Specialist I had completed my course with deans list, ending with overall GPA of 98.3% in my class. I had achieved the second highest GPA in my graduating class.
  • Qualified on a 4 Carbine Riffle
  • I was put into a leadership roll as Platoon guide in Basic Combat Training

Timeline

Patient Administration Specialist

U.S. Army National Guard-Arizona State
02.2024 - Current

Crew Member

Dairy Queen Grill & Chill
11.2023 - 05.2024

Crew Member

Raising Cane's Restaurants
08.2023 - 09.2023

Barista

Starbucks
06.2023 - 07.2023

Crew Member

Dairy Queen Grill & Chill
09.2022 - 05.2023

Crew Member

Raising Cane's Restaurants
11.2021 - 06.2025

Crew Member

Raising Cane's Restaurants
11.2021 - 07.2022

Crew Member

Dairy Queen Grill & Chill
10.2020 - 08.2021

Certificate - Patient Administration Specialist

U.S Army Medical Center of Excellence

Certificate -

Basic Combat Training

GED -

GED Online
Shayanna Hart