Shayanne Hill
Shelby Township ,MI
Summary
Adept at enhancing office operations through expert reception oversight and efficient workflow planning, I significantly improved process efficiency at Process Control & Engineering. Skilled in multi-line telephone systems and internal communications, my proactive approach and relationship-building prowess have consistently elevated client and vendor satisfaction. My background also includes robust office equipment maintenance and a keen ability to manage inventory systems effectively. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Process Control & Engineering
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supported company leaders by managing project budgets
- Facilitated timely delivery of material for projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Processing purchase orders to vendors and effectively for customers to complete projects in a timely manner.
- Supported Engineer team with travel arrangements optimizing schedules and logistics
Receptionist Administrator
Change Is Possible Counseling Services
09.2018 - 09.2019
- Answered incoming crisis calls, directing patients to couselors addressing specific needs.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Excel computer program for billing
- Oversaw appointment scheduling and itinerary coordination for both patient and counselor.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Medical Assistant
Dr. Mendelsohn Foot Specialist
02.2014 - 07.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Insurance/ procedure code coverage inquiries, verification
- Handling Specimens Safely before laboratory testing
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- performed and processed X-Rays
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
Esthetician License - Esthetics in Beauty Industry
Elevate Salon Institute
Royal Oak, MI10.2019
Medical Assistant License - Healthcare
Career Advanced Studies Health Institute
Mount Clemens, MI02.2013
High School Diploma -
Henry Ford II High School
Sterling Heights, MI06.2012
Skills
Reception oversight
Office Equipment Maintenance
Inventory Systems
Workflow Planning
Accounting Support
Account Reconciliation
Program files maintenance
Purchase orders organization
Multi-Line Telephone Systems
Meeting Arrangements
Schedule Management
Internal Communications
Timeline
Administrative Assistant
Process Control & Engineering
01.2020 - Current
Receptionist Administrator
Change Is Possible Counseling Services
09.2018 - 09.2019
Medical Assistant
Dr. Mendelsohn Foot Specialist
02.2014 - 07.2018
Esthetician License - Esthetics in Beauty Industry
Elevate Salon Institute
Medical Assistant License - Healthcare
Career Advanced Studies Health Institute
High School Diploma -
Henry Ford II High School
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