Shayanne Tinder Moon
Fort Riley North
Summary
A professional, dedicated, self-efficient worker with strong background in customer service and retail operations, poised to contribute effectively to front-end team. Proven ability to handle transactions efficiently, maintain clean workspace, and ensure customer satisfaction. Known for effective communication, flexibility with changing needs, and reliability in team settings. Skilled in problem-solving, time management, and fostering positive customer interactions.
Overview
8
8
years of professional experience
Work History
Front End Service Clerk
Walmart
Cameron, NC
09.2023 - Current
- Proficiently processed check cashing services, money order purchase/returns, foreign/domestic money transfers, and depositing services.
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Maintained store organization and cleanliness, supporting an inviting shopping environment.
- Trained new staff on operational procedures and customer service best practices to ensure consistency.
- Implemented process improvements that streamlined checkout workflows, reducing wait times for customers.
- Collaborated with team members to improve overall front-end operations and efficiency.
- Promoted a safe working environment by adhering to safety protocols and reporting any hazards observed in the workspace immediately.
- Managed customer returns and exchanges promptly, adhering to store policies and procedures.
- Resolved customer complaints with empathy and professionalism, maintaining a positive store reputation.
- Demonstrated adaptability by successfully covering various roles within the front-end team as needed, including cashier, bagger, cart pusher and customer service representative.
Retail Associate
Tobacco Road Golf Club
Sanford, NC
06.2022 - 08.2023
- Managed Tobacco Road's online store.
- Maintained and Tracked the online store's inventory.
- Created social media ads, announcements, and CTA emails.
- Managed the online store's social media presence.
- Produced original photographs for social media, marketing, and product display.
- Picked, packaged, and shipped all orders.
- Managed customer concerns and wants via email, telephone, and direct message.
- Organized inventory for easy order picking and found creative and new ways to quickly send out orders.
- Checked-In Golfers at the counter.
- Worked closely withcustomers to find exactly what merchandise they were looking for depending on their specific interests and style.
- Organized and reorganized entire Pro Shop stockroom including labels to further help my coworkers find and replace merchandise for the floor.
- Greeted guests with hospitality and kindness.
USPS Clerk
UNITED STATES POSTAL SERVICE (USPS)
North Pole, AK
06.2021 - 05.2022
- Unloaded, sorted and distributed packages and letter mail for my North Pole/Fairbanks area.
- Using a MDD scanner, carefully and precisely scanned in packages for pick-up and for delivery.
- Dated packages the day they arrived to track their stay in office.
- Handled cash and register duties.
- Worked closely with Box Holders to ensure full cooperation with USPS policy and mail regulation.
- Made sure mail was always safe for transportation before acceptance at the window.
- Regularly dusted and cleaned the window for optimal presentation.
- Distributed letter mail into P.O. boxes as directed.
- Responsible for making sure meter was run accurately through out the business day.
- Accurately counted cash for deposit.
- Deescalated disgruntled Customers and Box Holders with compassion and understanding.
Inventory Coordinator
Joann Fabric & Crafts store
Fairbanks, AK
05.2019 - 06.2021
- Handled, received and documented every delivery truck on Tuesday.
- Filed documents with excellent organization.
- Managed a group of 3-4 team members and pushed them to be the best they could.
- Trained members on proper unloading procedures and backroom etiquette.
- Lifted boxes 30lbs or heavier.
- Restocked entire floor with new merchandise.
- Constructed merchandise displays according to Joann Fabrics' instructions.
- Picked and packed packaged orders for our BOPIS system.
- Increased customer interests for email signups.
- Cash handled at the register.
- Answered customer concerns via phone call.
- Handled multiple customers at once during high volume seasons.
- Performed maintenance duties including but not limited to: vacuuming, dusting, counter cleansing and window washing.
- Cut fabric for customers as I created meaningful interactions to ensure the customers return.
Student Worker
Fairbanks North Star Borough School District
Fairbanks, AK
12.2017 - 07.2018
- Contributed to the cleanliness of my school by sanitizing classrooms and bathrooms.
- Extreme attention to detail was required.
- Swept, Mopped, vacuumed entire auditoriums and gyms.
- Followed standard procedures for biohazard waste to prevent contamination.
Education
High School Diploma -
Austin E. Lathrop High School
Fairbanks, AKSkills
- Freight Experience (2 years)
- Customer Service (5 years)
- Shipping & Receiving (2 years)
- Inventory Control (2 years)
- Load & Unload (2 years)
- Warehouse Experience
- Custodial Experience
- Order Picking (2 years)
- Communication skills (5 years)
- Phone etiquette (4 years)
- Upselling
- Merchandising (3 years)
- Web Design
- Photography
- Digital Marketing
- Social Media Management
- Reliability and punctuality
- Cleanliness and hygiene
- POS system proficiency
- Cash handling expertise
- Customer service
- Time management
- Attention to detail
- Excellent communication
- Computer skills
Languages
English
Native or Bilingual
Timeline
Front End Service Clerk
Walmart
09.2023 - Current
Retail Associate
Tobacco Road Golf Club
06.2022 - 08.2023
USPS Clerk
UNITED STATES POSTAL SERVICE (USPS)
06.2021 - 05.2022
Inventory Coordinator
Joann Fabric & Crafts store
05.2019 - 06.2021
Student Worker
Fairbanks North Star Borough School District
12.2017 - 07.2018
High School Diploma -
Austin E. Lathrop High School