Shayanne Ulibarri
Albuquerque,NM
Summary
Dynamic retail professional with a proven track record in driving sales performance and optimizing operations. Recognized for exceptional staff management skills, enhancing customer experiences, and consistently achieving sales growth. Committed to fostering team collaboration and delivering measurable results while remaining adaptable to the evolving demands of the retail environment. Expertise includes inventory management and comprehensive staff training, ensuring a well-rounded approach to operational excellence.
Overview
9
9
years of professional experience
Work History
Sales Supervisor
Harbor Freight Tools
01.2023 - Current
- -Ensuring and modeling professional customer service behaviors.
- -Maintaining a clean and organized store. (Sales floor, office, warehouse, and breakroom.)
- -Cross trained in logistics and sales associate duties including restocking product as well as manning the register.
- -Lead and coach team to reach daily goals and metrics.
- Conducted regular performance evaluations to identify areas for improvement and growth.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
Manager
Whispering Bean Coffee Roasters
01.2022 - 01.2023
- -Managing day-to-day operations as well as training new hires in the correct process of making drinks and proper use of equipment.
- -Lead meetings and perform corrective actions when needed.
- -Assist owner in ordering product and ingredients for drinks and food items.
- Accomplished multiple tasks within established timeframes.
- Trained and mentored team members on quality control standards.
Center Supervisor
CSL Plasma
01.2021 - 01.2022
- -Supervised center operations in daily activities in compliance with SOPs.
- -Provided clear communication on tasks, goals, and performance expectations.
- -Conducted error investigations and provided recommendations for process improvement
- -Assisted management on documented verbal and written level corrective action as needed.
- -Cross trained in all departments including Reception, donor floor, phlebotomy, plasma processing, machine tech and quality.
- Completed bi-weekly payroll for 25 employees.
Assistant Manager
Big 5 Sporting Goods
01.2021 - 01.2019
- -Assisted store manager in daily operations such as opening or closing the store, Inventory control and enforcement, organization and restocking, and merchandising.
- -Assisted in staffing, training new hires, and giving verbal or written corrective actions.
- Responsible for selling firearms as well as ammunition.
- Facilitated the sale and procurement of Fish and Game licenses.
- -Assisted in daily operations of multiple departments.
- Supervised daily operations to ensure compliance with company policies and procedures.
Phlebotomist
CSL Plasma
01.2017 - 01.2019
- -In compliance with SOPs perform all aspects of the pheresis procedure and plasma collection, including donor set-up, venipuncture, and donor monitoring and donor disconnect.
- -Make necessary corrections in order to ensure product quality and donor safety. Ensures donation process is efficient and make adjustments if necessary to make the process a positive experience for the donor.
- -Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
- -Record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- -Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues.
- -Collects arm samples or whole blood samples from donors for testing.
- -Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- -Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation.
- -Maintains confidentiality of all personnel, donor and center information.
- Collected blood samples adhering to safety protocols and quality standards.
- Prepared specimens for laboratory analysis, ensuring accurate labeling and documentation.
Education
High School Diploma -
West Las Vegas High School
Las Vegas, NM05-2015
Skills
- Leadership and creativity
- Reliable and responsible
- Detail Oriented and adaptable
- Communication and organized
- Passionate and open minded
- Team building and decision making
- Sales strategy
- Inventory management
- Team leadership
- Customer service
- Training and development
Languages
Spanish
Limited Working
Timeline
Sales Supervisor
Harbor Freight Tools
01.2023 - Current
Manager
Whispering Bean Coffee Roasters
01.2022 - 01.2023
Center Supervisor
CSL Plasma
01.2021 - 01.2022
Assistant Manager
Big 5 Sporting Goods
01.2021 - 01.2019
Phlebotomist
CSL Plasma
01.2017 - 01.2019
High School Diploma -
West Las Vegas High School